Chaimae Hida
Doha
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Hilton Doha. Excelled in dining room management and guest complaint resolution, enhancing customer satisfaction and operational efficiency. Demonstrates strong interpersonal skills and a knack for fostering positive customer relationships, significantly contributing to team success and sales growth.
Overview
7
7
years of professional experience
Work History
Hostess
Hilton Doha
08.2024 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Team Leader
Burger King
05.2022 - 07.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
Salesperson
X-Maille
12.2018 - 03.2019
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Receptionist
Transatlanic Hotel
03.2018 - 12.2018
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Arts - English Literature
University Hassan II
Morocco04-2016
Skills
- Dining area maintenance
- Dining room management
- Seating coordination
- Guest complaint resolution
- Customer service expertise
- Strong interpersonal skills
- Hospitality service expertise
Languages
Arabic, French
Native language
English
Advanced
C1
Software
MS Office
Timeline
Hostess
Hilton Doha
08.2024 - Current
Team Leader
Burger King
05.2022 - 07.2024
Salesperson
X-Maille
12.2018 - 03.2019
Receptionist
Transatlanic Hotel
03.2018 - 12.2018
Bachelor of Arts - English Literature
University Hassan II
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