Chaka Becnel
Houston,TX
Summary
My objective is to hone my skills and learn to further my effectiveness in any field I am employed. Consistently meeting and exceeding expectations while demonstrating leadership in my assumed role.
Overview
18
18
years of professional experience
Work History
Sr. Sales Consultant
CarMax
Houston, TX
06.2009 - Current
- Assisting potential customers in locating and purchasing previously used vehicles, while providing exceptional customer service, submitting finance applications, delivering finance decisions and overcoming customer objections and problems.
- Guide customers every step of the way, from sale or appraisal to test drives.
- Complete all relevant records and documentation to ensure smooth transactions for our customers.
- Also as a mentor, I help many of my mentee’s develop their skills in knowledge in the work profession so they could be more productive in their role and give extraordinary customer service.
Assistant Front Office Manager
Crowne Plaza River Oaks Hotel
Houston, TX
04.2006 - 06.2009
- As an AFOM I’d ensure all guests are treated in an effective and courteous manner to ensure that all standards are being applied and met
- Responsible for the hiring, training, and direction of new department employees
- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied
- Worked in conjunction with accounting to maintain fiscal responsibility in my department.
Education
Sales & Marketing -
Southern University in Baton Rouge
Baton Rouge, LASkills
- Comprehensive knowledge of hotel management and service system and procedures
- Possess excellent leadership with superior oral and written communication skills
- Comprehensive knowledge of computer software applications
- Managing and conducting human resource activities
- Ability to display a high degree of professionalism
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
- Ability to build positive relationship and handle conflict in a professional manner
- Salesforce
- Automation
- MS Office
- MS Excel
- MS Power Point
- Window XP
- Lotus 1-2-3
- Dos
- Leadership Training
- Micros PMS
- Opera
- Fidelio
Timeline
Sr. Sales Consultant
CarMax
06.2009 - Current
Assistant Front Office Manager
Crowne Plaza River Oaks Hotel
04.2006 - 06.2009
Sales & Marketing -
Southern University in Baton Rouge