Chakira Morales
Yonkers,NY
Summary
Dynamic Department Manager at McDonald’s with a proven track record in optimizing inventory management and enhancing customer satisfaction. Skilled in staff management and conflict de-escalation, I effectively led teams to achieve operational excellence while ensuring compliance with safety regulations. Committed to fostering relationships and driving results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Department Manager
McDonald’s
155 South Broadway
09.2019 - Current
- Managed cash register operations to ensure accurate transactions and accountability.
- Handled inventory management to optimize stock levels and reduce discrepancies.
- Scheduled staff shifts to maintain adequate coverage and enhance service efficiency.
- Provided exceptional customer service to address inquiries and resolve issues effectively.
Customer Service Representative
Baby R Us
Yonkers, NY
11.2015 - 04.2017
- Managed cash register operations to ensure accurate transactions and accountability.
- Handled inventory management to optimize stock levels and reduce discrepancies.
- Scheduled staff shifts to maintain adequate coverage and enhance service efficiency.
- Provided exceptional customer service to address inquiries and resolve issues effectively.
Education
GED -
Lincoln High School
Yonkers, NYSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Decision-making
- Safety and security
- Retail management
- Flexible schedule
- Work planning and organization
- Coaching and mentoring
- Loss prevention
- Order management
- Employee scheduling
- Relationship building and management
- Conflict de-escalation
- Strategies and goals
- Rules and regulations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Department Manager
McDonald’s
09.2019 - Current
Customer Service Representative
Baby R Us
11.2015 - 04.2017
GED -
Lincoln High School