Chaleia Boyd
Buffalo
Summary
Sales Supervisor with a proven track record at Michael Kors, enhancing customer satisfaction and exceeding sales targets through effective selling techniques and strategic sales development. Skilled in building strong client relationships and coaching teams on handling complex sales scenarios, demonstrating exceptional customer service and leadership abilities.
Overview
4
4
years of professional experience
Work History
Sales Associate
Michael Kors
07.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Supervisor
Michael Kors
12.2022 - 01.2025
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate Of Arts - Fine Arts
Villa Maria College
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
Timeline
Sales Supervisor
Michael Kors
12.2022 - 01.2025
Sales Associate
Michael Kors
07.2021 - 11.2022
Associate Of Arts - Fine Arts
Villa Maria College
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