Chalita Pittman

• Dedicated and knowledgeable EyeMed Customer Care Representative with experience supporting diverse medical groups, Medicare beneficiaries, and healthcare providers. Skilled in navigating complex vision insurance policies, resolving inquiries efficiently, and delivering exceptional service across varied customer needs. Proficient in claims assistance, eligibility verification, and benefit explanations, while maintaining compliance with HIPAA and Medicare guidelines. Adept at multitasking in high-volume environments, building rapport with clients, and serving as a reliable liaison between members, providers, and EyeMed’s internal departments.

• Worked contracts for a diverse range of clients. I proactively engaged with customers to effectively address and resolve their concerns, answer their questions, and provide them with personalized solutions to meet their needs. Throughout my tenure, I consistently exceeded expectations by conducting technical troubleshooting, appointment setting, and delivering an exceptional customer service experience that fostered loyalty and satisfaction.

• As a valuable member of the shipping team, I ensured that every freight was loaded onto trailers in a safe and timely manner, with or without equipment. I meticulously prepared records of all trailers and freight that were shipped from the shipping desk. My attention to detail was second to none as I called in and out trailers that were to be loaded, shipped, and staged. I utilized all the computer programs available to me to complete my tasks and corresponded with the relevant departments to resolve any issues. My commitment to safety, efficiency, and productivity made me an indispensable part of the team.

• In my previous position, I had the important responsibility of ensuring the proper inspection and utilization of the sheets that were used by Ball Metal for shipping their cans. My keen attention to detail and dedication to safety allowed me to fulfill this responsibility with great success. Additionally, I carried out other warehouse duties ranging from maintaining cleanliness to operating the forklift when necessary. Overall, my experience has equipped me with the necessary skills to excel in a similar warehouse role.

• I processed requests and supply orders to prepare orders, pulling materials and recording necessary data for inventory purposes. I maintained a safe and clean work environment by keeping shelves and workstation neat. Additionally, I contributed to the team by accomplishing related results as needed and complied with all procedures, rules, and regulations.

• As a LiveOps call-taking specialist, I provided exceptional inbound customer service to clients. I leveraged my skills to upsell and cross-sell a range of products right from my home office. I was committed to delivering the highest quality service to every customer, adhering to the best customer service guidelines in the industry.

• Demonstrated outstanding customer service skills while working remotely. Proactively contacted customers on behalf of newspaper and telephone industry clients, ensuring timely resolution of their issues. Maintained regular communication with customers, keeping them informed about their service status, and reported their feedback to clients, which helped them take appropriate action.

• By providing exceptional customer service and care, I ensured that elderly retirees received the best possible experience. I took great pride in maintaining the business facility and retiree houses in a pristine and infection-free condition by washing, cleaning, and replacing equipment and furnishings. Was sure to provide a safe and comfortable environment for loved ones.

• I have extensive experience in handling cash, checks, and other types of money transactions in a fast-paced and busy environment. On top of this, I have also managed to authorize gas pumps, stock retail shelves, and provide exceptional customer service, all while effectively managing backup inventory.

• I am a well-versed professional in handling cash, check, and money transactions in a fast-paced environment. Additionally, my expertise also includes authorization of gas pumps, retail shelf stocking, and efficiently closing the store. My attention to detail ensures that all necessary paperwork is accurately retrieved for the store's records. Most importantly, I prioritize providing exceptional customer service to all customers, ensuring their satisfaction with every transaction.

• Delivered exceptional customer service to clients across the country by efficiently handling high volumes of incoming calls, including person-to-person, third-party, calling card, and collect calls. Demonstrated a professional and courteous demeanor while screening calls and obtaining necessary information.