Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Chooniedass

Hutto,TX

Summary

Dynamic Medical Customer Service Representative with a proven track record at Omni Interactions, excelling in claims investigation and patient scheduling. Adept at building customer relationships through active listening and critical thinking, ensuring compliance with HIPAA regulations while enhancing patient satisfaction and resolving complex issues efficiently.

Professional in healthcare support, equipped to enhance patient experiences and streamline service processes. Proven ability to manage inquiries, resolve concerns, and provide reliable support in fast-paced environment. Strong collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, problem-solving, and using healthcare software systems. Known for reliability, empathy, and effective teamwork.

Experienced with patient communication, ensuring clarity and empathy in all interactions. Utilizes problem-solving skills to address patient concerns efficiently. Knowledge of healthcare procedures and systems, ensuring seamless service and support.

Overview

23
23
years of professional experience

Work History

Medical Customer Service Representative

Omni Interactions
04.2022 - Current
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.

Technical Support Representative

Omni Interactions
04.2022 - 05.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Care Representative

Concetrix
05.2020 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Logged call information and solutions provided into internal database.

Customer Support Specialist

Liveops
09.2021 - 01.2022
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.

Insurance Customer Service Representative

Liveops
07.2020 - 01.2022
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Assisted customers with completing insurance documents to avoid missed information.

Restaurant Manager

The Downtown Hall Of Fame
11.2018 - 08.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Deli Associate

Walmart
03.2011 - 09.2018
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Loan Officer Assistant

Empire Capital Mortgage
01.2002 - 02.2004
  • Answered inquiries and provided superior customer service to clients.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Managed customer relations, ensuring timely communication of loan status updates for increased client retention.

Receptionist

True Realty
09.2002 - 12.2002
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.

Education

University of West Indies
Trinidad, TX

Skills

  • Claims investigation
  • Customer relationship building
  • Critical thinking
  • Active listening
  • Appointment scheduling expertise
  • Medicare/Medicaid
  • Patient scheduling
  • Insurance verification

Timeline

Medical Customer Service Representative

Omni Interactions
04.2022 - Current

Technical Support Representative

Omni Interactions
04.2022 - 05.2023

Customer Support Specialist

Liveops
09.2021 - 01.2022

Insurance Customer Service Representative

Liveops
07.2020 - 01.2022

Customer Care Representative

Concetrix
05.2020 - 04.2022

Restaurant Manager

The Downtown Hall Of Fame
11.2018 - 08.2020

Deli Associate

Walmart
03.2011 - 09.2018

Receptionist

True Realty
09.2002 - 12.2002

Loan Officer Assistant

Empire Capital Mortgage
01.2002 - 02.2004

University of West Indies

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