Assisting patients with scheduling appointments, sending medication requests and secure message routing to physicians
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
Patient Care Technician, Emergency Department
Clara Maass Medical Center
Belleville, NJ
05.2018 - 2024
Provided direct patient care, including vital sign monitoring and assistance with daily activities.
Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
Health Information Specialist
Datavant/ Hackensack Meridian Health
Neptune, NJ
06.2021 - 09.2023
Collaborated with clinical teams to streamline workflows and improve documentation processes in electronic health records (EHR).
Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.