Chamille Roberson
Philadelphia,PA
Summary
Versatile and dedicated professional with a proven track record at Philly Pretzel Factory, excelling in customer service excellence and team collaboration. Demonstrated ability to enhance customer satisfaction and foster positive work environments, achieving a significant reduction in discrepancies. Skilled in conflict resolution and time management, consistently delivering professionalism and courtesy.
Overview
2024
2024
years of professional experience
Work History
Cashier
Philly Pretzel Factory
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
General Laborer
Macys Department Store
Philadelphia, PA
10.2023 - 01.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Notified supervisors of defective equipment or material.
Cashier
Panera Bread
Havertown, PA
07.2014 - 01.2015
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Philly Pretzel Factory
Elkton, MD
04.2012 - 04.2014
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Day Camp Counselor
Upper Darby Dept of Recreation
Upper Darby, PA
06.2006 - 08.2009
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
- Enhanced camper experience by implementing fun and educational activities tailored to various age groups.
- Developed strong relationships with parents, providing regular updates on their child''s progress and addressing any concerns.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Kept all camper and work areas neat, clean and organized.
- Provided first aid assistance when needed, prioritizing camper health and well-being at all times.
Education
General Studies
Community College of Philadelphia
Philadelphia, PA01.2027
Certificate Of Technical Studies - Medical Assistant
Lincoln Technical Institute
Philadelphia, PA10.2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
Timeline
General Laborer
Macys Department Store
10.2023 - 01.2024
Cashier
Panera Bread
07.2014 - 01.2015
Assistant Manager
Philly Pretzel Factory
04.2012 - 04.2014
Day Camp Counselor
Upper Darby Dept of Recreation
06.2006 - 08.2009
Cashier
Philly Pretzel Factory
General Studies
Community College of Philadelphia
Certificate Of Technical Studies - Medical Assistant
Lincoln Technical Institute