Champaigne Christensen
Roseville,MN
Summary
Dynamic Property Manager with a proven track record at Aeon, excelling in budget management and lease negotiations. Adept at enhancing resident engagement and compliance enforcement, I foster positive living environments while driving occupancy rates. Skilled in property management software, I deliver exceptional customer service and lead effective team training initiatives.
Overview
11
11
years of professional experience
Work History
Property Manager
Aeon
Minneapolis, MN
01.2021 - Current
- Directed daily operations of three affordable multi-family communities to enhance efficiency.
- Supervised budget management for each property, emphasizing rent rolls and capital improvements.
- Engaged with residents to enforce lease terms, leading to reduced delinquencies.
- Ensured compliance with local, state, and federal regulations across all properties.
- Fostered a positive living atmosphere for all residents through community engagement initiatives.
- Conducted property inspections to maintain compliance with safety and quality standards.
- Implemented marketing strategies that attracted new tenants and minimized vacancies.
- Led lease negotiations and maintained positive relationships with tenants and vendors.
- Trained new staff on property management procedures and customer service best practices.
- Utilized property management software to streamline operations and record-keeping processes.
- Processed evictions in accordance with state laws and procedures.
Assistant Property Manager
Aeon
Minneapolis, MN
01.2019 - 01.2021
- Developed and implemented targeted marketing strategies that increased resident attraction and retention.
- Facilitated leasing activities to maximize occupancy rates.
- Supported property manager in daily operations of four affordable multi-family communities.
- Conducted regular property inspections to uphold standards and proactively identify maintenance issues.
- Collaborated with maintenance staff to ensure timely completion of work orders and preventative maintenance.
- Organized and promoted community events that fostered resident engagement and built community spirit.
- Trained new staff on property management software and operational procedures.
Housing Support Representative
Catholic Charities
Minneapolis, MN
01.2017 - 01.2019
- Consistently delivered high-quality customer service to all clients.
- Maintained comprehensive knowledge of residents and clients for effective support.
- Worked with case management to secure permanent housing solutions for temporary residents, enhancing their stability.
- Responded promptly to incidents of chemical abuse, theft, threats, and rule violations to ensure resident safety.
- Facilitated interventions to effectively resolve disputes among residents and clients, promoting a harmonious living environment.
- Ensured safety by securing building premises after hours. to ensure safety and regulatory compliance.
- Answered calls and directed inquiries to appropriate personnel.
Front Desk Assistant
Common Bond
Minneapolis, MN
01.2016 - 01.2017
- Delivered exceptional customer service to visitors and staff alike.
- Addressed inquiries regarding site amenities to enhance guest experience.
- Maintained visitor log book, promptly informing management of visitor issues to enhance site operations.
- Answered and transferred phone calls to appropriate departments, improving communication flow.
- Secured building access to uphold safety protocols.
- Ensured confidentiality of all correspondence and documents, safeguarding sensitive information.
Education
High School Diploma -
The City Inc North
Minneapolis, MN06-2013
Skills
- Property management software
- Budget management
- Lease negotiations
- Compliance enforcement
- Eviction processes
- Property inspections
- Unit vacancy management
- Property maintenance
- Marketing strategies
- Resident engagement
- Client relationship management
- Training and development
- Team collaboration
- Tenant laws and eviction procedures
- Database management
Timeline
Property Manager
Aeon
01.2021 - Current
Assistant Property Manager
Aeon
01.2019 - 01.2021
Housing Support Representative
Catholic Charities
01.2017 - 01.2019
Front Desk Assistant
Common Bond
01.2016 - 01.2017
High School Diploma -
The City Inc North