Champale Williams
Columbus
Summary
Dynamic Customer Service Representative with extensive experience at Teleperformance USA, adept at issue resolution and CRM documentation. Proven ability to enhance customer satisfaction through effective communication and product knowledge, resulting in increased loyalty. Skilled in managing high-stress situations with professionalism, contributing to sales growth through upselling initiatives.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
03.2017 - 10.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions accurately in CRM system for future reference.
- Learned company policies and procedures to ensure compliance during customer interactions.
Customer Service Representative
Iqor
12.2015 - 02.2017
- Adapted communication style to meet diverse customer needs effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Safelite Auto Glass
04.2012 - 10.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled routine transactions while maintaining attention to detail and accuracy.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Alum Crest High School
Columbus, OH05-2010
Skills
- Customer support
- Issue resolution
- Product knowledge
- CRM documentation
Timeline
Customer Service Representative
Teleperformance USA
03.2017 - 10.2025
Customer Service Representative
Iqor
12.2015 - 02.2017
Customer Service Representative
Safelite Auto Glass
04.2012 - 10.2015
High School Diploma -
Alum Crest High School