Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Chance Carroll

Allendale,MI

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Lead

Tropical Smoothie
11.2021 - 09.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Server

Don Juan's Mexican Restaurant
05.2023 - 09.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Real Estate Assistant

RE/MAX
07.2021 - 07.2023
  • I have assisted the agents with prepping, showing, and displaying houses
  • Assisted clients in home staging and overall preparation for real estate sales process
  • Prepared and maintained accurate property listings, sales contracts, and closing documents.

Shift Lead

Conley Auto Wash / Flexx Auto Wash
08.2019 - 11.2021
  • Achieved customer satisfaction by providing high-quality professional service.
  • Inspected washing tools, equipment, and materials daily for damage or needed repairs.
  • Fulfilled the opening and closing procedures for the store and balanced the tills.

Landscape Business Owner

Myself
05.2020 - 08.2021
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

College - Finance

Grand Valley State University
Allendale, MI
04.2026

High School Diploma -

Detroit Catholic Central
Novi, MI
03.

Skills

  • Conflict Resolution
  • Performance Improvement
  • Customer Service Management
  • Staff Development

Additional Information

  • Alexa Haraburda: Manager of Tropical Smoothie
  • Luis: Owner of Don Juan


Timeline

Server

Don Juan's Mexican Restaurant
05.2023 - 09.2023

Shift Lead

Tropical Smoothie
11.2021 - 09.2023

Real Estate Assistant

RE/MAX
07.2021 - 07.2023

Landscape Business Owner

Myself
05.2020 - 08.2021

Shift Lead

Conley Auto Wash / Flexx Auto Wash
08.2019 - 11.2021

College - Finance

Grand Valley State University

High School Diploma -

Detroit Catholic Central

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Chance Carroll