Chance Nyiramahirwe
Avon,IN
Summary
Proactive Learning Ambassador and Customer Return Associate with experience in developing and delivering comprehensive training modules and ensuring quality control. Skilled in inventory management, problem-solving, and customer engagement. Bringing strong time management abilities and effective communication to improve team performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Learning Ambassador
Amazon
11.2023 - Current
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Trained and coached new and veteran associates effectively in their process path
- Adapted teaching approaches based on feedback from peers and trainers enabling continuous growth as an ambassador.
Customer Return Associate
Amazon
09.2022 - Current
- Verify and inspect all forms and records relating to product returns.
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
- Counting warehouse inventory as well as assuring the quality of products each day
- Troubleshoot and resolve problems that associates encounter with inventory
Candle Maker
Yankee Candle
05.2021 - 06.2022
- Cleaned jars, scraped floors and performed other general cleaning duties.
- Maintained a clean and safe working environment by adhering to safety protocols and conducting regular equipment inspections.
- Enhanced candle quality by utilizing precise measurements and implementing strict quality control measures.
Education
High School Diploma -
Amherst Pelham Regional High School
Massachussets05.2022
Skills
- Problem-Solving
- Customer Engagement
- Time management abilities
- Effective Communication
Languages
English
Full Professional
Kinyarwanda
Native or Bilingual
Timeline
Learning Ambassador
Amazon
11.2023 - Current
Customer Return Associate
Amazon
09.2022 - Current
Candle Maker
Yankee Candle
05.2021 - 06.2022
High School Diploma -
Amherst Pelham Regional High School
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