Chance Whitfield
Alto,GA
Summary
Dedicated professional with over four years of experience in customer service and team training. Known for fostering interdepartmental collaboration and delivering exceptional guest experiences. Prepared to leverage skills in data management and communication to drive operational success.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Rick Hendrick Chevrolet Of Buford
Buford, Georgia
04.2022 - Current
- Welcomed walk-in and phone guests to provide assistance and information to identify and address their interests and needs.
- Resolved customer complaints promptly, ensuring positive guest experiences.
- Enhanced guest satisfaction through friendly interactions and attentive support.
- Answered incoming calls regarding appointments and inquiries promptly.
- Entered high volumes of data into company databases with accuracy.
- Utilized Excel and software for efficient data management tasks.
- Communicated with multiple departments to gather information for accurate data entry.
- Trained new staff on data entry, best practices, and system usage.
Pet Care Assistant
PetSmart
Lawrenceville, Georgia
07.2021 - 03.2022
- Administered daily pet care, including feeding, bedding changes, and tank maintenance.
- Administered medications per veterinarian instructions to support animal recovery and health maintenance.
- Monitored pet behavior, promptly reporting any concerns to management.
- Observed animals for signs of illness or injury, and notifying the supervisor immediately.
- Ensured cleanliness of pet habitats and store environment to promote the health and well-being of animals.
- Guided pet owners on care techniques and nutrition to enhance pet health and owner satisfaction.
- Assisted customers in selecting suitable pet supplies and products.
- Engaged in training associates to enhance team performance and service quality on pet care practices and customer service skills.
- Maintained records of animal treatments accurately.
Server
Moonie's Texas Barbecue
Flowery Branch, Georgia
07.2018 - 03.2020
- Delivered exceptional service to high volumes of customers, enhancing dining experiences.
- Resolved customer inquiries and complaints, significantly improving guest satisfaction.
- Trained new servers on menu items and service protocols to ensure compliance with standards.
- Executed opening and closing tasks, maintaining smooth restaurant operations including setup and restocking.
- Accurately handled cash transactions, adhering to company payment procedures.
- Communicated effectively with kitchen staff regarding customer allergies and special requests.
Busser
Stone Ridge Tavern
Asheville, North Carolina
08.2016 - 09.2017
- Trained new bussers on restaurant procedures, fostering team cohesion and efficiency.
- Maintained friendly attitude towards customers, contributing to positive dining experiences.
- Organized and cleaned dining areas, creating a welcoming atmosphere for guests.
- Offered help to colleagues to enhance teamwork.
Cashier
PetSmart
Gainesville, Georgia
05.2015 - 07.2016
- Handled cash, credit, and debit transactions with accuracy and security.
- Engaged with customers to enhance shopping experience and address inquiries for improved satisfaction.
- Maintained cleanliness and organization of checkout area and store displays to create inviting shopping environment.
- Collaborated with team members to restock shelves and manage inventory levels, ensuring product availability.
- Delivered product information and recommendations to pet owners for informed purchasing decisions.
- Acquired knowledge of other departmental roles to provide coverage and maintain store operations.
Key Holder Supervisor
Family Christian Bookstore
Gainesville, Georgia
05.2014 - 04.2015
- Oversaw cash management processes including register operations and daily reconciliations.
- Developed lasting client relationships, enhancing retention rates.
- Coordinated visual merchandising to enhance product displays and layouts.
- Performed daily cash management duties, including audits and deposits.
- Ensured safety protocols were followed throughout the store to protect customers and staff.
- Resolved customer complaints promptly to ensure satisfaction.
- Created promotional displays that enhanced merchandise visibility and attracted customer attention.
- Supervised bank deposits and security procedures for store operations.
- Trained and motivated employees, fostering professional skill development and team cohesion.
Education
High School Diploma -
Flowery Branch High School
Flowery Branch, GA05-2013
Skills
- Customer service management
- Guest relations
- Effective communication
- Accurate data management
- Interdepartmental collaboration
- Report preparation
- Team training
- Efficient multitasking
- Task prioritization
- Analytical problem-solving
- Customer confidentiality
Timeline
Guest Service Representative
Rick Hendrick Chevrolet Of Buford
04.2022 - Current
Pet Care Assistant
PetSmart
07.2021 - 03.2022
Server
Moonie's Texas Barbecue
07.2018 - 03.2020
Busser
Stone Ridge Tavern
08.2016 - 09.2017
Cashier
PetSmart
05.2015 - 07.2016
Key Holder Supervisor
Family Christian Bookstore
05.2014 - 04.2015
High School Diploma -
Flowery Branch High School