Chanda Lowery
Rex,GA
Summary
Lead Patient Registration Associate at Children's Healthcare of Atlanta with expertise in workflow optimization and conflict resolution. Achieved significant improvements in registration efficiency and staff training. Dedicated to operational excellence and enhancing patient experiences through effective team collaboration.
Overview
21
21
years of professional experience
Work History
Lead Patient Registration Associate
Children's Healthcare of Atlanta at Scottish Rite
Atlanta, Georgia
10.2023 - Current
- Collaborated with healthcare teams to streamline communication processes.
- Engaged with families to provide information and address concerns.
- Participated in team meetings to discuss patient care strategies and improvements.
- Maintained a clean and organized work environment for optimal efficiency.
- Supported staff with administrative tasks to enhance workflow productivity.
- Built relationships with customers by providing friendly customer service.
- Supervised registration processes to ensure compliance with organizational standards.
- Trained new team members on registration procedures and software tools.
- Implemented improvements in registration protocols to enhance efficiency.
- Conducted audits of registration files for accuracy and completeness.
- Trained new staff on registration procedures and customer service techniques.
- Resolved conflicts between patients and staff members in a timely manner.
- Provided guidance to staff regarding patient inquiries or complaints in a professional manner.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Patient Registration Associate
Childrens Hospital of Atlanta
Atlanta, Georgia
03.2023 - 10.2025
- Processed customer transactions efficiently at point-of-sale systems.
- Registered new patients using electronic health record systems.
- Verified insurance information and updated patient accounts accurately.
- Scheduled appointments and coordinated with medical staff for efficient operations.
- Assisted patients in completing registration forms and understanding procedures.
- Managed incoming calls, addressing inquiries and directing to appropriate departments.
- Maintained confidentiality of patient information in compliance with regulations.
- Collaborated with team members to improve workflow processes in registration area.
- Provided support during peak hours to ensure timely patient check-in procedures.
- Scanned documents into the computer system for storage purposes.
- Answered incoming calls, responded to inquiries, and provided customer service support.
- Verified insurance coverage and eligibility status with insurance providers.
- Maintained knowledge of hospital policies and procedures regarding registration processes.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Followed up on incomplete registrations ensuring all required documentation is completed correctly.
- Communicated effectively with medical staff regarding changes or updates to patient files.
- Cross-trained other departments on registration processes as needed.
- Assisted in orienting new staff members on registration processes and procedures.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Production Worker
AJC
Norcross, GA
10.2015 - 07.2019
- Operated machinery by using a program to conduct
- Served on a plant safety team that enacted training awareness, reducing accidents yearly.
- Feeding paper through the hopper machinery.
- Cleaned the production area.
- Work on the production line with consistent speed and accuracy.
Case Manager
C.P.A.C.S
Atlanta, GA
02.2013 - 08.2015
- Taught teens on improvement with weekly skills class and through summer programs.
- Helped teens find summer jobs and monitored students with school performance and entrance to college.
- Counseled students and submitted monthly results of students well being and performance of about 15- 20 case loads.
- Coordinate site where students gain volunteer experience.
- Implemented and created procedures and policies for students to follow.
Front Desk Representative
Masters Inn
Atlanta, GA
08.2010 - 02.2014
- Balanced guests accounts from the day shifts.
- Reconciled all guests and hotel account and processes invoice for those accounts.
- Performed pre-registration and registration duties for incoming guests.
- Make room reservations and report room statuses and rates.
- Register guests by collected contact information.
Office Assistant
Havertys
Fayetteville, GA
09.2009 - 08.2011
- Handle incoming call through a multi phone line system and communications with store employees.
- Maintaining store documents like credit application and customers credit payments.
- Assists in setting up new client accounts.
- Answered customers' questions about delivery and incoming product.
- Confirmed customer orders
- Ensure daily deposits to the bank
Office Assistant
Sofa Express
Duluth, GA
09.2005 - 09.2008
- Answer incoming phone calls
- Schedule delivery times for furniture
- Create and maintain file of store inventory
- Perform clerical duties such as outgoing mail and invoices
- Handle customers payments
Legal Assistant
Clark and Washington PC
Atlanta, GA
05.2004 - 08.2005
- Manage billing by preparing and calling clients about their balance.
- Receiving payments for bankruptcy and sending those payments to correct creditors.
- Provide general administrative assistance, such as maintaining weekly attorney meeting
- Communicate with potential clients in becoming new clients by answering questions, schedule appointments
- Prepared case files for new clients and contact creditors
- Collect, examine, and maintain updated files for clients with car insurance
Education
B.A. - Legal Studies
Valdosta State University
Valdosta, GASkills
- Microsoft Office Suite
- Workflow optimization
- Conflict resolution
- Staff training
- Typing proficiency
- Process adaptation
- Safety compliance
- Procedure adherence
- Operational efficiency
- Attention to detail
- Positive demeanor
- Team collaboration
- Interpersonal engagement
Timeline
Lead Patient Registration Associate
Children's Healthcare of Atlanta at Scottish Rite
10.2023 - Current
Patient Registration Associate
Childrens Hospital of Atlanta
03.2023 - 10.2025
Production Worker
AJC
10.2015 - 07.2019
Case Manager
C.P.A.C.S
02.2013 - 08.2015
Front Desk Representative
Masters Inn
08.2010 - 02.2014
Office Assistant
Havertys
09.2009 - 08.2011
Office Assistant
Sofa Express
09.2005 - 09.2008
Legal Assistant
Clark and Washington PC
05.2004 - 08.2005
B.A. - Legal Studies
Valdosta State University