Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
8
8
years of professional experience
Work History
Shift Lead
Applegreen
Lexington
09.2025 - 05.2026
Supervised daily operations to ensure smooth workflow and team collaboration.
Trained new employees on customer service and operational procedures.
Managed inventory levels and restocked supplies as needed.
Ensured the safe running a third shift
Overnight store maintenance and inventory deliveries
Used Point of Sale register system to complete transactions.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Followed safety protocols while handling food products during deliveries.
Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Issued sales promotion materials to customers to boost sales.
Organized merchandise and sales promotion displays to attract customers.
Stocked shelves with products ensuring proper placement and visibility.
Organized inventory in backroom for efficient access and retrieval.
Assisted customers in locating items and answered product inquiries.
Maintained cleanliness and orderliness of sales floor and storage areas.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Heavy Equipment Operator
Sox civil construction llc
Lexington
02.2024 - 03.2025
Operated heavy machinery for excavation and grading projects at Sox Civil Construction.
Maintained equipment to ensure operational safety and efficiency on job sites.
Collaborated with team members to coordinate site activities and equipment usage.
Transported materials using heavy equipment to support construction operations efficiently.
Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
Operated front end loader to move dirt and different base materials.
Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
Performed routine inspections on all heavy machinery prior to use.
Kept equipment fueled and ready for immediate use to support scheduling demands.
Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
Assisted with the installation of underground utilities such as sewer lines and water mains.
Utilized GPS systems to accurately plot out job sites for excavation purposes.
Customer Service Manager
The American dream inc
Columbia
09.2021 - 02.2023
Managed daily customer service operations to ensure high satisfaction levels.
Trained and mentored team members on best customer service practices.
Developed training materials to enhance employee knowledge and skills.
Resolved escalated customer issues effectively to maintain positive relationships.
Provided exceptional customer service to ensure customer satisfaction.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Developed and implemented strategies for providing excellent customer service experience.
Spent the first year and a half running both the abc side and convenience side of the store
Maintain products were ordered and stocked as well as he'll good relations with vendors
General Laborer
Medlin heating and air conditioning
Richland
07.2018 - 03.2020
Assisted technicians in installing heating and air conditioning systems.
Loaded and unloaded materials for installation projects efficiently.
Collaborated with team members to complete tasks on schedule.
Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
Operated hand tools and power tools to complete construction projects.
Performed repetitive assembly tasks with hand and power tools and automated equipment.
Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.