Chandler Jones
Universal Orlando Resort
Orlando,USA
9
years of professional experience
Detail-oriented Hospitality Professional with expertise in event coordination, transportation logistics, and team training within high-volume settings. Skilled in managing large-scale events and facilitating cross-departmental communication to enhance operational efficiency. Committed to delivering exceptional guest and client experiences through effective problem-solving and data-driven processes.
Work History
Vacation Planner - Trainer
8 Years- Assisted guests with vacation planning by recommending and selling Universal Orlando products, ticket packages, and third-party offerings based on individual guest needs.
- Recommended and sold Universal Orlando products, ticket packages, and third-party offerings tailored to individual guest needs, enhancing overall vacation planning experience.
- Collaborated cross-functionally with Guest Services and additional departments to modify vacation packages and resolve complex guest concerns.
- Collaborated with Guest Services and other departments to customize vacation packages and address complex guest concerns, improving guest satisfaction.
- Trained newly hired Vacation Planners through structured curriculum, mentoring team members and delivering real-time coaching to ensure consistent service quality.
- Partnered with leadership and fellow trainers to support onboarding and maintain consistent training standards and service expectations.
Sales Coordinator - Group and Youth Sales (Temporary Assignment)
1 Year 7 Months- Coordinated planning and execution of 7 graduation events, serving 25,000+ students and chaperones and over 300 schools each night.
- Coordinated transportation logistics for large-scale graduation events, monitoring more than 500 buses per event night and resolving discrepancies to ensure accurate execution and smooth event flow.
- Developed and analyzed transportation reports in Excel to project bus counts and support parking and capacity planning for graduation events.
- Maintained event data in Salesforce, tracking attendance and transportation to ensure accurate reporting and informed event coordination.
- Served as primary point of contact for schools, travel planners, and internal teams to coordinate transportation schedules and event details.
- Created step-by-step SOP PowerPoint for transportation coordination procedures, standardizing training and enhancing future team onboarding.
- Partnered and communicated consistently with Parking & Transportation, Event Operations, Event Management, and Group Sales teams to ensure smooth execution and cross-department alignment.
Front Desk at Senses Spa - College Program
7 Months- Welcomed clients, managed check-ins, and provided spa tours to enhance personalized guest experience in luxury hospitality setting.
- Scheduled and confirmed appointments using spa booking software, optimizing therapist availability and enhancing scheduling efficiency.
- Responded to phone, email, and in-person inquiries, addressing scheduling concerns in a professional and guest-focused manner.
Education
Bachelor Degree - Hospitality Management
Associates Degree - Psychology
Skills
Salesforce
Event Coordination
Microsoft Office
Guest Service
Training & Onboarding
Problem Solving
Time Management
Adaptability
Team Player
Communication
Sales and marketing
Timeline
Sales Coordinator - Group and Youth Sales (Temporary Assignment)
Universal Orlando Resort
02.2024 - 09.2025Read More
Vacation Planner - Trainer
Universal Orlando Resort
08.2018 - CurrentRead More
Front Desk at Senses Spa - College Program
Walt Disney World Resort
01.2018 - 08.2018Read More
Florida Gulf Coast University
Associates Degree from Psychology
Read More
UCF Rosen College of Hospitality Management
Bachelor Degree from Hospitality Management
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