Chandler Little
Lewisville,TX
Summary
Driven Patient Coordinator and Surgery Scheduling Coordinator with a proven track record at Najera Cosmetic and Plastic Surgery and North Dallas Urogynecology. Excelled in delivering exceptional patient care and coordinating complex surgery schedules, showcasing organizational skills and the ability to remain calm under pressure. Demonstrated reliability and cross-functional teamwork, significantly enhancing patient experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Najera Cosmetic and Plastic Surgery
01.2013 - Current
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Delivered excellent patient experiences and direct care.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Collaborated with multidisciplinary teams to provide well-rounded care for patients undergoing plastic surgery procedures.
- Prepared patients for surgery, educating them on pre-and post-operative expectations while addressing any concerns or fears they may have had about their procedures.
- Managing the billing and payment process, including providing cost estimates to patients.
Surgery Scheduling Coordinator
North Dallas Urogynecology
01.2013 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Coordinated with facilities to set up surgeries for patients.
Education
Nationally Certified Medical Assistant - Medical Assistant
Richland College Continuing Education
10.2013
Skills
- Organizational Skills
- Healthcare Industry Knowledge
- Patient Care
- Cross-Functional Teamwork
- Calm and Effective Under Pressure
- Reliability and Dedication
Timeline
Patient Coordinator
Najera Cosmetic and Plastic Surgery
01.2013 - Current
Surgery Scheduling Coordinator
North Dallas Urogynecology
01.2013 - Current
Nationally Certified Medical Assistant - Medical Assistant
Richland College Continuing Education
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