Chandler Stephenson

Tan And Body Spa

2022.03 - Current

Completed data entry and filing to keep records updated for easy retrieval.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Collected room deposits, fees, and payments.
Operated multi-line telephone system to answer and direct high volume of calls.
Scheduled office meetings and client appointments for staff teams.
Organized, maintained and updated information in computer databases.
Trained new team members on company procedures, customer service and issue resolution.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Maintained confidentiality of sensitive data to protect customer and business information.
Entered and updated sensitive customer information during check-ins and room changes.
Collected all payments, processed transactions and updated relevant records.
Completed all tasks in compliance with company policies and procedures.
Confirmed appointments, communicated with clients, and updated client
Increased sales by 10% according to every weeks records.
Collected ALL payments, processed transactions and updated relevant records.

Summary