Chandni Patel
Iselin,NJ
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Edison urgent care
Edison, NJ
04.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Interviewed patients to complete case histories and intake forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Medical Receptionist
Zydus Hospital
Anand, Gujarat
01.2021 - 05.2023
- Utilized computer programs and registration system to schedule patients for routine and complex procedures.
- Coordinate patients scheduling, check-in, check -out and billing payments.
- Completed billing invoices, insurance from, patients paperwork.
- Answered a multiple line phone system, taking messages and scheduling patients appointments.
- Verified each patients insurance and eligibility benefits.
- Handled a customer intake of 20+ patients daily.
- Processed end of day reports such as appointment reports, billing reports and patients visit reports.
- Responded to correspondence form insurance companies to verify patients coverage via phone or e-mail.
Education
Master of Science - Science Education
VP And RPTP Science College
Anand06-2019
Skills
- Medical Charting
- Records Management
- Payment Collection
- Front Desk Operations
- Documentation
- Telephone Etiquette
- HIPAA Guidelines
- Paperwork coordination
- Insurance Claims
- Record processing
- Patient Relations
- Typing and filing
- Insurance verifications
- Patient Registration
- Microsoft Office
- Patient Scheduling
- Patient callbacks
- Inpatient Care
- Reminder calls
- Office Administration
- Electronic Medical Records
- Appointment Setting
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
References
References available upon request.
Timeline
Medical Receptionist
Edison urgent care
04.2024 - Current
Medical Receptionist
Zydus Hospital
01.2021 - 05.2023
Master of Science - Science Education
VP And RPTP Science College
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