Chandra Hooks
Tucson,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Catalina In-Home Services
04.2021 - 03.2023
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Aegis Home Care
04.2020 - 03.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Certified Nursing Assistant/Concierge
Brookdale
12.2016 - 01.2021
- Responded to guest inquiries to maximize guest satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival by providing warm welcome.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained accurate and up-to-date records of guest information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Teller/Customer Service
Coastal Federal Credit Union
04.2019 - 01.2020
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Received loan and utility payments, sending funds to correct destinations.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed various transactions with accuracy and according to bank standards and legal requirement
Specimen Processor
All Medical Personnel, Healthcare Staffing
12.2016 - 04.2018
- Facilitate collection, processing and shipping of specimens
- Communicate with, understand, and react effectively to a diverse patient population base
- Follow Universal Precautions and all OSHA standards when handling specimens
- Strictly adhere to HIPAA guidelines
- Prepared samples for analysis by performing complex sample preparation tasks.
Home Care Giver/Personal Assistant
Private Residence
06.2012 - 10.2014
- Providing stabilization and assistance with walking
- Provides for activities of daily living.
- Monitored clients' overall health and well-being and noted significant changes.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documents actions by completing forms, reports, logs, and records
Education
Associate of Arts And Sciences - Psychology
Des Moines Area Communty College
08.2010
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
01.2024
No Degree - Certified Nursing Assistant
Care One Institute
Raleigh, NC04.2016
Skills
- Credit Card Payment Processing
- Microsoft PowerPoint
- Retail Sales Customer Service
- Active Listening
- Microsoft Word
- Order Fulfillment
- Microsoft Excel
- Professional Telephone Demeanor
- Reading Comprehension
- Computer Proficiency
- Strong Analytical and Problem-Solving Skills
- Typing Proficiency
- 10-Key
Certification
Nursing Assistant I
CPR/First Aid
Driver's license
CNA
BLS Certification
State Tested Nursing Assistant
Timeline
CNA - Certified Nursing Assistant
Catalina In-Home Services
04.2021 - 03.2023
Certified Nursing Assistant
Aegis Home Care
04.2020 - 03.2021
Teller/Customer Service
Coastal Federal Credit Union
04.2019 - 01.2020
Certified Nursing Assistant/Concierge
Brookdale
12.2016 - 01.2021
Specimen Processor
All Medical Personnel, Healthcare Staffing
12.2016 - 04.2018
Home Care Giver/Personal Assistant
Private Residence
06.2012 - 10.2014
Associate of Arts And Sciences - Psychology
Des Moines Area Communty College
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
No Degree - Certified Nursing Assistant
Care One Institute
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