Chandra Shockley
Raymore,MO
Summary
Motivated Customer Account Specialist with many years of experience. Provides expert beginning-to- end order processing. Skilled in effectively investigating and resolving critical customer issues. Demonstrates solid computer and accounting skills.
Overview
18
18
years of professional experience
Work History
Customer Account Specialist
C H Robinson
Kansas City, MO
05.2017 - 08.2024
- Generated reports on freight costs, delivery timelines, invoices, and related data.
- Developed and maintained efficient shipping of goods through strong relationships with vendors, carriers, and customers.
- Provided timely support and addressed customer questions relating to alterations in order status or scheduling.
- Managed all aspects of daily transportation activities such as scheduling, routing, tracking, and documentation.
- Ensured efficient handling and tracking of product shipments according to client requirements.
- Demonstrated proficiency in accurately preparing and maintaining crucial shipping documentation like bills of lading and invoices.
- Coordinated daily logistics operations such as shipment scheduling and tracking.
Restaurant Manager
Dennys Corp
Peculiar, MO
02.2007 - 05.2017
- Ensured dining area met safety standards through regular inspections.
- Resolved conflicts among employees effectively.
- Managed precise records of sales transactions and daily shift reports.
- Managed end-to-end employee lifecycle including recruitment, onboarding, training, scheduling, and evaluation.
- Managed day-to-day restaurant operations, oversaw scheduling, budgeting, and inventory control.
- Ensured compliance with health department regulations for food storage and preparation.
- Addressed and resolved customer complaints with professionalism, ensuring positive guest relations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed accounts payable, accounts receivable and payroll.
Education
Associate of Applied Science - Medical Billing And Coding
Pinnacle Career Institute
Kansas City, MO09-2012
Skills
- Industry Expertise
- Billing issue resolution
- Customer Engagement
- Microsoft Office proficiency
- Schedule Coordination
Timeline
Customer Account Specialist
C H Robinson
05.2017 - 08.2024
Restaurant Manager
Dennys Corp
02.2007 - 05.2017
Associate of Applied Science - Medical Billing And Coding
Pinnacle Career Institute
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