CHANDRAPAUL GHIRDHARI
South Richmond Hill,USA
Summary
Professional with proven track record in management. Skilled in overseeing cabin crew operations, ensuring compliance with safety standards, and delivering exceptional passenger experiences. Strong focus on team collaboration and operational efficiency, adapting to changing needs effortlessly.
Known for leadership, problem-solving, and maintaining high standards in service delivery. With strong attention to detail and organizational skills, capable of managing and maintaining property records effectively. Possesses knowledge in inventory management and accountability.
Overview
21
21
years of professional experience
Work History
Field Service Manager
Delta Air Lines
JFK Airport, NY
09.2024 - Current
- Supervise and support a designated group of flight attendants (typically 100-200).
- Conduct regular one-on-one check-ins and performance discussions.
- Provide coaching, feedback, and performance improvement plans when needed.
- Recognize and reward outstanding performance and behavior.
- Manage attendance, conduct, and compliance-related issues in accordance with company policy.
- Serve as a resource and point of contact for flight attendants regarding policy, scheduling, and work-related concerns.
- Ensure flight attendants are fully briefed, trained, and prepared for their duties.
- Partner with In-Flight Training to coordinate ongoing professional development and safety compliance training.
- Ensure flight attendants comply with FAA, DOT, and TSA regulations.
- Conduct safety observations and address non-compliance issues.
- Support flight attendants in managing onboard incidents and report as required.
Support Coordinator
Delta Air Lines
JFK Airport, NY
08.2023 - Current
- Spearhead day-to-day implementation of local cleanliness activities and monitor inventory rates to align with corporate and divisional objectives.
- Ensure flawless execution of cleanliness methods and adherence to standards within aircraft cabins/facilities, fostering a seamless and high-quality environment.
- Conduct 'on the spot' audits of supplier cleanliness activities and services within facilities and aboard aircraft, benchmarking against standardized specifications and cleanliness standards.
- Collaborate with multiple teams and departments to ensure the timely and accurate provision of daily activity data.
- Utilize cutting-edge technology devices to capture and report cleanliness data for the assigned station, contributing to data-driven decision-making processes.
- Maintain a flexible shift-like schedule, including nights, holidays, and weekends, to effectively oversee cleanliness operations and address emerging needs around the clock.
Tower Agent
Delta Air Lines
JFK Airport, NY
06.2022 - 08.2023
- Delegated cabin servicing activities to contracted service groups, ensuring meticulous attention to detail and adherence to high service standards.
- Monitored cabin service operations in collaboration with other business units, proactively adjusting resource allocation to adapt to evolving operational needs.
- Leveraged radio, phone, and computer dispatching tools, ensuring seamless communication flow, and facilitating the swift transmission of critical information.
- Assumed responsibility for all flight-related cabin servicing requirements, adeptly handling scenarios such as delayed departures, orchestrating service callbacks, and liaising with relevant personnel to maintain operational efficiency.
- Demonstrated acute problem-solving acumen by resolving issues with precision, agility, and strategic decision-making, ensuring minimal disruption to operations.
- Navigated an array of technological tools, troubleshooting emerging technical challenges, and implementing innovative solutions to sustain operational continuity.
Supervisor, Ground Service Equipment
Envoy Air, Inc.
JFK Airport, NY
08.2020 - 06.2022
- Assumed full accountability for overseeing a team of skilled technicians entrusted with the maintenance and repair of Ground Supported Equipment (GSE), ensuring adherence to rigorous safety and operational standards.
- Provided oversight of daily operations within the GSE maintenance department, ensuring the upkeep, repair, and servicing of all equipment to guarantee optimal functionality and longevity.
- Managed maintenance team schedules, offering tailored training and professional development opportunities to enhance technician proficiency and operational efficacy.
- Spearheaded budget management initiatives for the GSE maintenance department, monitoring expenses to ensure fiscal prudence while identifying avenues for cost reduction and operational optimization.
- Provide dynamic supervision to a team of unionized employees across JFK and Montreal airports, troubleshooting operational hurdles and delivering effective resolutions to maintain seamless workflow.
Compliance Coordinator, Ground Service Equipment
Envoy Air, Inc.
JFK Airport, NY
10.2019 - 08.2020
- Conduct thorough inspections of all Ground Support Equipment (GSE) to uphold stringent compliance with company policies, ensuring optimal functionality and mitigating operational risks.
- Maintained records of GSE equipment inspections, repairs, and regulatory compliance activities, including detailed maintenance schedules, repair logs, and comprehensive compliance documentation.
- Investigated concerns related to GSE operations, reporting incidents to regulatory agencies and implementing corrective measures to prevent recurrence.
- Prepared detailed invoices utilizing InvoiceWorks and compiled monthly data on GSE abuse for supervisor approval, while ensuring accurate billing practices and adherence to financial protocols.
- Coordinated monthly OSHA inspections, ensuring rigorous adherence to protocol, policy, and procedural requirements to maintain a safe and compliant work environment.
- Managed seamless onboarding processes for new employees, assisting with JFK SIDA credential processing, and renewals, and facilitating the filing of US customs holograms to streamline operational readiness.
- Interfaced with vendors to manage billing processes, examine overdue invoices, and resolve monetary issues to maintain positive vendor relationships and fiscal integrity.
- Oversaw accurate data entry of LGA work performed by JFK mechanics during transition phases, while facilitating daily Roster Apps attendance entries for mechanics and JFK workers.
Operations Planning Agent
Envoy Air, Inc.
JFK Airport, NY
02.2018 - 10.2019
- Spearheaded the comprehensive coordination and planning of various facets of aircraft operations, ensuring the seamless and safe departure of flights, while prioritizing efficiency and adherence to regulatory standards.
- Employed advanced techniques to calculate the weight of passengers, baggage, and fuel, determining the optimal load distribution of the aircraft to guarantee maximum safety.
- Collaborated closely with flight crews to verify the proper placement of cargo and passengers, ensuring compliance with aircraft restrictions, company safety policies, and stringent Federal Aviation Regulations (FAR) 121 guidelines.
- Formulated comprehensive flight releases, authorizing the departure of flight crew members, and facilitating smooth and expedited pre-flight preparations.
Lead Flight Attendant
JetBlue Airways
JFK Airport, NY
05.2005 - 01.2017
- Collaborated with the Captain to oversee the performance of each assigned flight attendant, ensuring passengers' comfort, safety, and cabin security throughout the journey.
- Delivered outstanding passenger experiences by fostering positivity and satisfaction among travelers, while actively engaging in pre-flight crew briefings focused on flight routes, weather conditions, and scheduling.
- Provided mentorship and assistance to junior flight attendants while upholding compliance with federal aviation regulations.
- Demonstrated proficiency in instructing passengers on safety protocols, addressing inquiries, supervising unaccompanied minors, and effectively managing disruptive situations in alignment with safety and security protocols.
- Adapted to evolving requirements and procedures through participation in specialized training programs covering customer service, conflict resolution, and aviation safety standards.
- Completed comprehensive training programs on various aircraft models including Airbus 320 and Embraer E190, enhancing expertise and adaptability in diverse operational environments.
Skills
- Scheduling jobs
- Workforce management
- Time management
- Reliability
- Team leadership
- Managing service operations
- Health and safety compliance
- Field operations
Timeline
Field Service Manager
Delta Air Lines
09.2024 - Current
Support Coordinator
Delta Air Lines
08.2023 - Current
Tower Agent
Delta Air Lines
06.2022 - 08.2023
Supervisor, Ground Service Equipment
Envoy Air, Inc.
08.2020 - 06.2022
Compliance Coordinator, Ground Service Equipment
Envoy Air, Inc.
10.2019 - 08.2020
Operations Planning Agent
Envoy Air, Inc.
02.2018 - 10.2019
Lead Flight Attendant
JetBlue Airways
05.2005 - 01.2017