Chane' Watkins
Camp Springs,Maryland
Summary
Customer service professional with a proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. I am skilled in communication and conflict resolution.
Overview
16
16
years of professional experience
Work History
Patient Access Associate 1
INOVA
08.2025 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Inbound Expert
Target
06.2025 - 07.2025
- Managed inbound inventory flow to ensure accurate stock levels and timely order fulfillment.
- Coordinated cross-functional communication between departments to streamline operational efficiency.
- Implemented process improvements that enhanced customer service response times and satisfaction rates.
- Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Customer Care Representative
MTM
08.2023 - 09.2024
- Handling inbound calls from Members, Clients, and Facilities.
- Maintain confidential information standards within a fast-paced environment.
- Relate to a diversity of customers and requests.
- Identify with customer needs and circumstances.
- Tactfully question and obtain necessary information.
Customer Service Associate
Roses Store
11.2020 - 07.2021
- Worked with public customers to understand needs and provide customer service.
- Handled various calls to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving at work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately.
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
- Assisting in Pastry Sales/Greeting customers.
- Detailed knowledge of cash handling procedures.
- Manually mark the prices of items and restocking pastries.
- Counting money at the end of each shift.
- Faxing pastry orders.
- Cleaning and organizing the work area.
CNA
Collington Nursing Home
03.2011 - 02.2012
- Maintain patients' vital statistic as per the facility's procedures.
- Responding to resident calls, listening to concerns, and reporting issues to nurses.
- Recording resident care activities and observations in medical records.
- Keeping resident rooms clean and tidy, changing bed linens.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH06.2024
Administrative Assistant Course - undefined
Prince George's County Community College
Largo, MD03.2012
High School Diploma - undefined
Forestville Military Academy
Forestville, MD06.2010
Skills
- Written communication skills
- Sales/Data Entry
- Organization skills
- Active listening
- Policies and procedures adherence
- Time Management
- Problem Solving
- Microsoft office
- Multi-tasking
- Conflict Resolution
- Understanding customer needs
- Issue escalation
- Empathy and patience
- Team player mentality
- Patient registration
- Appointment scheduling
- Patient check-in
Timeline
Patient Access Associate 1
INOVA
08.2025 - Current
Inbound Expert
Target
06.2025 - 07.2025
Customer Care Representative
MTM
08.2023 - 09.2024
Customer Service Associate
Roses Store
11.2020 - 07.2021
CNA
Collington Nursing Home
03.2011 - 02.2012
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
Administrative Assistant Course - undefined
Prince George's County Community College
High School Diploma - undefined
Forestville Military Academy
Bachelor of Arts - Psychology
Southern New Hampshire University
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