Chane' Watkins
Camp Springs
Summary
Professional in patient access with proficiency in handling patient inquiries, managing admissions, and ensuring accurate data entry. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in healthcare systems, communication, and problem-solving with reliable and flexible approach.
Overview
17
17
years of professional experience
Work History
Patient Access Associate 1
INOVA
Fairfax, VA
08.2025 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Verified patient insurance eligibility and entered patient information into the system.
- Trained new staff on patient access protocols, fostering a collaborative environment focused on efficiency and accuracy.
- Provided excellent customer service to patients and medical staff.
- Coordinated scheduling of appointments, optimizing clinic resources and improving patient access to care.
Inbound Expert
Target
Springfield, VA
06.2025 - 07.2025
- Managed inbound inventory flow to ensure accurate stock levels and timely order fulfillment.
- Coordinated cross-functional communication between departments to streamline operational efficiency.
Customer Care Representative
MTM
08.2023 - 09.2024
- Handling inbound calls from Members, Clients, and Facilities.
- Maintain confidential information standards within a fast-paced environment.
- Relate to a diversity of customers and requests.
- Identify with customer needs and circumstances.
- Tactfully question and obtain necessary information.
Customer Service Associate
Roses Store
11.2020 - 07.2021
- Worked with public customers to understand needs and provide customer service.
- Handled various calls to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving at work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately.
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
- Assisting in Pastry Sales/Greeting customers.
- Detailed knowledge of cash handling procedures.
- Manually mark the prices of items and restocking pastries.
- Counting money at the end of each shift.
- Faxing pastry orders.
- Cleaning and organizing the work area.
CNA
Collington Nursing Home
03.2011 - 02.2012
- Maintain patients' vital statistics as per the facility's procedures.
- Responding to resident calls, listening to concerns, and reporting issues to nurses.
- Recording resident care activities and observations in medical records.
- Keeping resident rooms clean and tidy, changing bed linens.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT12-2026
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH06-2024
Administrative Assistant Course -
Prince George's County Community College
Largo, MDHigh School Diploma - undefined
Forestville Military Academy
Forestville, MD06-2010
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Patient check-in
- Appointment scheduling
- Microsoft office
- Active listening
- Problem Solving
- Interpersonal communication
- Issue escalation
- Empathy skills
- Team player mentality
- Written communication skills
- Insurance verification
Timeline
Patient Access Associate 1
INOVA
08.2025 - Current
Inbound Expert
Target
06.2025 - 07.2025
Customer Care Representative
MTM
08.2023 - 09.2024
Customer Service Associate
Roses Store
11.2020 - 07.2021
CNA
Collington Nursing Home
03.2011 - 02.2012
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma - undefined
Forestville Military Academy
MBA - Healthcare Administration
Western Governors University
Administrative Assistant Course -
Prince George's County Community College