SHAAYAN SHAH
Dumfries,VA
Summary
Compassionate Patient Access Associate known for high productivity and efficient task completion. Possess specialized skills in patient registration, insurance verification, and data entry accuracy. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline access processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Associate 1
INOVA
Fairfax, VA
06.2025 - Current
- Assisted patients with registration processes and answered inquiries regarding services.
- Collaborated with medical staff to ensure smooth patient flow and access services.
- Managed electronic health records using hospital information systems efficiently.
- Educated patients on financial responsibilities and payment options available to them.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Ensured all forms were completed correctly prior to submitting them for processing.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Sales Associate
Coach Outlet
Woodbridge, VA
08.2023 - 10.2024
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Education
Bachelor of Science - Cybersecurity
George Mason University
Fairfax, VA05-2027
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VA08-2025
Advanced High School Diploma -
John R. Lewis High School
Springfield, VA06.2023
Skills
- Registration and admissions
- Information collection
- Patient identity verification
- Patient check-in
- Multitasking and organization
- Health insurance knowledge
- Money handling
- Customer Service
- Time Management
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Stocking and Receiving
- Relationship Building
- Sales expertise
- POS System Operation
- Merchandising knowledge
Certification
- Virtual Business - Personal Finance, 2022, Knowledge Matters
- S/P2 Collision Repair and Refinish Safety, S/P2
References
Available upon request
Awards
- National Technical Honors Society, 2022, Edison Academy
- Student of the Month, 2021, Edison Academy
- All A Honor Roll, 2017-2022, Key Middle School/John R. Lewis High School
Language
English
Native/ Bilingual
Spanish
Limited
Urdu
Limited
Timeline
Patient Access Associate 1
INOVA
06.2025 - Current
Sales Associate
Coach Outlet
08.2023 - 10.2024
Bachelor of Science - Cybersecurity
George Mason University
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Advanced High School Diploma -
John R. Lewis High School