Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chane Watkins

Camp Springs

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level crisis intervention specialist position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Patient Access Associate 1

INOVA
08.2025 - Current
  • Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
  • Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
  • Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
  • Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Inbound Expert

Target
06.2025 - 07.2025
  • Managed inbound inventory flow to ensure accurate stock levels and timely order fulfillment.
  • Coordinated cross-functional communication between departments to streamline operational efficiency.
  • Implemented process improvements that enhanced customer service response times and satisfaction rates.
  • Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Customer Care Representative

MTM
08.2023 - 09.2024
  • Handling inbound calls from Members, Clients, and Facilities.
  • Maintain confidential information standards within a fast-paced environment.
  • Relate to a diversity of customers and requests.
  • Identify with customer needs and circumstances.
  • Tactfully question and obtain necessary information.

Customer Service Associate

Roses Store
11.2020 - 07.2021
  • Worked with public customers to understand needs and provide customer service.
  • Handled various calls to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving at work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately.

Barista, CSA

Firehook Bakery
06.2009 - 12.2014
  • Assisting in Pastry Sales/Greeting customers.
  • Detailed knowledge of cash handling procedures.
  • Manually mark the prices of items and restocking pastries.
  • Counting money at the end of each shift.
  • Faxing pastry orders.
  • Cleaning and organizing the work area.

CNA

Collington Nursing Home
03.2011 - 02.2012
  • Maintain patients' vital statistic as per the facility's procedures.
  • Responding to resident calls, listening to concerns, and reporting issues to nurses.
  • Recording resident care activities and observations in medical records.
  • Keeping resident rooms clean and tidy, changing bed linens.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
06.2024

Administrative Assistant Course - undefined

Prince George's County Community College
Largo, MD
03.2012

High School Diploma - undefined

Forestville Military Academy
Forestville, MD
06.2010

Skills

  • Written communication skills
  • Organization skills
  • Policies and procedures adherence
  • Problem Solving
  • Multi-tasking
  • Understanding customer needs
  • Empathy and patience
  • Active listening
  • Time Management
  • Microsoft office
  • Conflict Resolution
  • Issue escalation
  • Team player mentality
  • Appointment scheduling
  • Empathy display

Timeline

Patient Access Associate 1

INOVA
08.2025 - Current

Inbound Expert

Target
06.2025 - 07.2025

Customer Care Representative

MTM
08.2023 - 09.2024

Customer Service Associate

Roses Store
11.2020 - 07.2021

CNA

Collington Nursing Home
03.2011 - 02.2012

Barista, CSA

Firehook Bakery
06.2009 - 12.2014

Administrative Assistant Course - undefined

Prince George's County Community College

High School Diploma - undefined

Forestville Military Academy

Bachelor of Arts - Psychology

Southern New Hampshire University

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