Loren F. Smithwest
Dumfries,Virginia
Summary
Decorated 23 year veteran of federal and municipal uniformed services with aptitudes in operations management, strategic planning, emergency management, and conflict resolution. Experienced educator specializing in training development, critical and analytical thinking, and performance improvement. Respected leader adept at creating strategic alliances across organizational levels and empowering teams to realize key personal and business benchmarks.
Overview
19
19
years of professional experience
Work History
Patient Access Associate 1
INOVA Health Systems
Alexandria, VA
12.2022 - Current
- Works independently to complete assignments without close supervision. Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes. Uses logical methods to identify causes of problems and develop appropriate solutions.
- Select appropriate methods of communication for audiences and adjust communication style when needed.
- Explain insurance benefits and patient liability using appropriate communication methods/styles.
- Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
- Coordinates with other departments to assist or transport patients/visitors requiring exceptional attention/support. Interview patients to secure and document required medical, financial, demographic, and insurance information.
- Educates and assists patients with the completion/submission of applications for alternative payment sources for healthcare services, including medical assistance programs, loans, and grants.
- Reports safety hazards/violations and appropriately protects the environment and guests until help arrives – if necessary.
- Communicates scheduling changes to patients, staff, physicians, and patient representatives promptly and professionally.
Substitute Teacher
Prince William County Public Schools
Prince William County, VA
08.2022 - 12.2022
- Followed classroom plans left by teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs, and record-keeping.
- Took notes and prepared reports on school day activities to provide to primary teachers.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Provided instruction for students in core subject areas.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
General Manager
Brew Republic Bierwerks
Woodbridge, United States
05.2021 - 06.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Overall, it saw a 38% sales increase over previous years.
- Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
- Protected businesses, team members, and customers by monitoring alcohol consumption and keeping operations in line with legal service requirements.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Led and directed team members on effective methods, operations, and procedures.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Promoted business through participation in and sponsorship of community events.
Police Officer IV; Senior Lead Instructor
City Of Alexandria Police Department
Alexandria, VA
07.2008 - 12.2020
- Most recent assignment as motorcycle officer in department's Traffic Safety Section, seeking voluntary compliance through aggressive enforcement and education of Virginia's driving laws and ordinances.
- Senior Instructor in Basic Speed Measurement Operators Course and Adjunct Instructor for Basic Speed Measurement Operators Course at Northern Virginia Criminal Justice Academy, serving over 17 local police departments in the Northern Virginia Region, managing over 25 certified instructors, evaluating their certifications and classroom performances.
- Assigned to department's Incident Management Support Team; tasked with Emergency Operations Center duties; assigned and trained to operate department Mobile Command Center during deployment of critical incidents utilizing Incident Command System.
- Selected to represent police department's senior staff on Georgetown University Capstone project with City of Alexandria reform of its Juvenile Justice Procedures.
- Certified School Resource Officer and collaborated with administration and teachers to develop crisis plans.
- Certified in Emergency Operations Center and trained in WebEOC operations.
- Certified through Texas A&M in Advanced Threat Analysis courses, utilizing comprehensive risk analysis to identify, assess, and manage emergency management risks
Special Missions Flight Attendant
District Of Columbia Air National Guard
Andrews AFB, MD
06.2007 - 06.2010
- Responsible for in-flight passenger safety and service on specially configured commercial aircraft supporting the President and Vice President of the United States, members of the Cabinet and Congress, foreign heads of state, and other dignitaries in a selectively manned unit.
- Assigned to the Squadron's Operations Center; Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Executive Administrative Assistant/Front Office Manager
Golden Key Group
Pentagon, DC
05.2007 - 11.2007
- Executive Assistant, Principal Deputy Under Secretary of Defense.
- Led, directed, and evaluated information management activities for the Principal Deputy Under Secretary of Defense for Policy (PDUSDP) that provides direction, advice, and assistance to the Secretary of Defense on all matters concerning the formulation of national security, defense policy, and integrates DoD policy and plans to achieve national security objectives.
- Coordinated issues and recommendations with the White House, State Department, Congress, and foreign leadership.
- Planned, organized, and coordinated the office's daily functions, including controlling all office tasks, tracking daily activities, managing the flow of office correspondence, and arranging and coordinating foreign and domestic travel plans for the PDUSDP and his military assistant.
- Assured supply, safety, and security discipline in daily operations.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Executive Administrative Assistant/Office Manager
US Air Force, 89th Airlift Wing
Andrews AFB, MD
02.2006 - 06.2007
- Administers an annual $360K operating budget and $271K travel budget.
- Developed, implemented, and tracked information life cycle and administrative practices sustaining operations for over 7500 personnel.
- Oversees senior executive's classified video teleconference operations and technical equipment, managing a $200K computer and equipment account.
- Managed multiple programs such as Personnel Security, Installation Security, Communications Security (COMSEC) and Operations Security (OPSEC) programs, Information Assurance Program, Primary Wing Staff Resource Advisor, and Government Purchase Card Program, ensuring over 350 assigned wing personnel were trained and current on all proficiencies.
- Entrusted with a $5.52M relocation and renovation project for 89th Airlift Wing senior executive staff. Architect of building floor plan to accommodate entire executive staff and support functions.
- The project also included constructing a classified Top Secret Special Compartmental Information Facility (SCIF) designed for use with Headquarters, Air Force Office of Special Investigation, and the 89th Airlift Wing commander.
Special Missions Flight Attendant
US Air Force, 1st Airlift Squadron
Andrews AFB, MD
06.2004 - 06.2007
- One of eight specially trained flight Attendants dedicated to providing personal in-flight passenger service to the Vice President and the First Lady of the United States.
- Managed personnel recognition programs. Completely revitalized outdated process and ensured 1100 individual medals were awarded to unit members.
- Revised installation’s writing guide, providing updated and current guidance for all performance evaluations, special recognition packages, and correspondences produced throughout the base.
Education
Bachelor of Science - Liberal Arts
Excelsior University, NY
Albany, NY (Online)07.2024
Associate of Science - Liberal Arts
Excelsior University
Albany, NY (Online)07.2023
Skills
- Performance improvement
- Crisis intervention and deescalation
- Multitasking Abilities
- Advanced MS Office Suite
- Analytical and Critical Thinking
- Training and Development
- Disaster planning
- Emergency response coordination
- Staff Management
- Motivational Leadership
- Strong Problem Solver
- Verbal and Written Communication
Additional Information
- Sworn Notary Public for the State of Virginia until May 31, 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt
Prior Employment History
- 1999 - 2004 C-5 Loadmaster / Instructor US Air Force, Dover AFB, DE: Responsible for proper loading and off-loading of cargo and passengers.
- 1995 - 1996 Store Manager Cellular Warehouse, West Palm Beach, FL: Managed a staff of five employees.
- 1992 - 1995 Store Manager Blockbuster Video Boca Raton, FL: Managed two Assistant Managers and a staff of 25 employees.
- 1988 - 1999 Team Leader / Assistant Grocery Manager in Training Publix Supermarkets, Coconut Creek, FL: Managed a team of 15 employees.
Prior Employment History
- 1999 - 2004 C-5 Loadmaster / Instructor US Air Force, Dover AFB, DE: Responsible for proper loading and off-loading of cargo and passengers.
- 1995 - 1996 Store Manager Cellular Warehouse, West Palm Beach, FL: Managed a staff of five employees.
- 1992 - 1995 Store Manager Blockbuster Video Boca Raton, FL: Managed two Assistant Managers and a staff of 25 employees.
- 1988 - 1999 Team Leader / Assistant Grocery Manager in Training Publix Supermarkets, Coconut Creek, FL: Managed a team of 15 employees.
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