Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Adavenaixx

Las Vegas,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer service representative/admin assistant

United Healthcare
Las Vegas, NV
08.2022 - 06.2025
  • Identified areas of improvement within the appointment scheduling process and implemented changes accordingly.
  • Managed over 100 outbound and inbound calls to cultivate client relationships and identify their needs.
  • Coordinated with care navigators, nurse practitioners, and member services to ensure customers would be directed to the correct department based on records.
  • Communicated cancellations and special requests for appointment schedules to appropriate parties.
  • Generated reports that tracked performance metrics against goals set by management.
  • Resolved complex issues related to appointment scheduling in a timely fashion.
  • Utilized chat software to manage multiple conversations efficiently.

Outbound sales advisor(contract)

Hilton Grand Vacations
Las Vegas, NV
04.2022 - 07.2022
  • Handle 100+ calls daily, customizing vacation packages for customers based on their interests, budget, and desired amenities.
  • Offered additional promotional packages and incentives to Hilton honors members for customer loyalty and retention.
  • Overcame objections and resolved customer problems efficiently.
  • Worked closely with coaches and sales team to ensure targets and objectives are achieved.
  • Processed payment methods and recorded customer accounts in the database system.

Ticketing Assistant

Howard University
Washington, DC
03.2021 - 04.2022
  • Initiated proactive measures for preventing fraud or misuse of tickets during large events or concerts.
  • Demonstrated ability to provide excellent customer service and handle customer complaints in a professional manner.
  • Tracked attendance figures throughout performances by scanning barcodes on each ticket issued.
  • Proficiently handled cash transactions related to ticket sales with accuracy.
  • Provided guidance regarding event schedules, pricing options, parking information.
  • Adhered to strict safety protocols while working at the box office or other areas of the venue.

Education

B.A - Communications

Howard University
Washington, DC
05.2022

Skills

  • CRM Software
  • Time Management
  • Attention to detail
  • Microsoft Office
  • Customer rapport
  • Multi-tasking
  • Client retention
  • Critical thinking
  • Client resolution
  • Adaptability
  • Scheduling
  • Problem Solving
  • Windows

Timeline

Customer service representative/admin assistant

United Healthcare
08.2022 - 06.2025

Outbound sales advisor(contract)

Hilton Grand Vacations
04.2022 - 07.2022

Ticketing Assistant

Howard University
03.2021 - 04.2022

B.A - Communications

Howard University

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