Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Chanel Estrada-Rodes

Miami,FL

Summary

Dynamic and detail-oriented professional with strong customer support skills. Proven ability to enhance customer satisfaction through effective communication and multitasking. Expertise in conflict de-escalation, consistently fostering positive relationships, and contributing to team success in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

PF Changs Restaurant
06.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Volunteer

Matheson Hammock Park and Marina (Cutler Bay SHS)
09.2019 - 04.2022
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Promoted environmental awareness with educational workshops and hands-on activities.

Customer Service

Mc Donald's Restaurant
06.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Volunteer

M.J Medical & Dental Group, Inc
01.2019 - 09.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Front Desk helper, answering calls, greeting patients and families
  • Helping with intake by providing necessary forms, receiving and classifying mail, and patient schedule appointment reminders
  • Developed and maintained courteous and effective working relationships.

Volunteer

Town Of Medley Chamber Of Commerce
09.2015 - 06.2018
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

Education

Associate of Science - Physical Therapy

Miami Dade College
Miami, FL
05-2026

High School Diploma -

Cutler Bay Senior High School
Cutler Bay, FL
05-2022

Skills

  • Effective verbal and written communication skills
  • Strong customer support skills
  • Strong multitasking, organization skills and time management
  • Strong teamwork and collaboration
  • Active learning and attention to details
  • Proficient problem resolution
  • Expertise in computer applications
  • Cash handling
  • Handling complaints
  • Personal presentation
  • Collaborative relationship development
  • Coordinating tasks
  • Strategic decision making
  • Sales and marketing
  • Conflict de-escalation
  • Strategic task prioritization
  • Hospitality management

Certification

BLS Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Hostess

PF Changs Restaurant
06.2024 - Current

Customer Service

Mc Donald's Restaurant
06.2021 - 10.2021

Volunteer

Matheson Hammock Park and Marina (Cutler Bay SHS)
09.2019 - 04.2022

Volunteer

M.J Medical & Dental Group, Inc
01.2019 - 09.2021

Volunteer

Town Of Medley Chamber Of Commerce
09.2015 - 06.2018

Associate of Science - Physical Therapy

Miami Dade College

High School Diploma -

Cutler Bay Senior High School

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Chanel Estrada-Rodes