Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Gayles

Crown Point,IN

Summary

Knowledgeable District Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.

Overview

12
12
years of professional experience

Work History

District Manager

Freeway Insurance Agency-Nw Illinois/ Indiana
07.2023 - Current
  • Increased the state of Illinois from $2.2 million net profit to $14 million net profit in sales premium within 12 calendar months
  • Developed and implemented strategic initiatives to drive sales growth across 30 plus storefronts.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.

District Manager

OSL Retail Services Inc
04.2022 - 07.2023
  • Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring sales team
  • Leading by example with integrity and professionalism to create a collaborative, open-door, team first culture
  • Led district operations, ensuring compliance with organizational policies and regulatory requirements.

District Manager

Devon Financial
02.2017 - 03.2022
  • Recognize performance issues in a timely manner and partner with Regional Manager and Human Resources to create an action plan for resolution
  • Exceeded annual sales objectives over the last four years which included sales quota and sales growth of territory by a 20% increase year over year
  • Conducted regular performance evaluations, establishing objectives that drive accountability and continuous improvement among staff.
  • Supervised various locations, enforcing high-quality standards of operation.

District Supervisor

Lucky 13 Fast Cash
04.2013 - 02.2017
  • Responsible for hiring and training general managers
  • Worked with staff to develop and implement individual goals and objectives against established goals and standards for improving the competitive position of the stores and locations.
  • Coach store teams to maintain operational best practices in the area of stock flow, floor presentation, asset protection, maintenance and merchandise functions.

Education

Business Management -

Prairie State College
Chicago, IL

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Training and coaching
  • Attention to detail

Timeline

District Manager

Freeway Insurance Agency-Nw Illinois/ Indiana
07.2023 - Current

District Manager

OSL Retail Services Inc
04.2022 - 07.2023

District Manager

Devon Financial
02.2017 - 03.2022

District Supervisor

Lucky 13 Fast Cash
04.2013 - 02.2017

Business Management -

Prairie State College

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Chanel Gayles