Chanel Hoes
Washington
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
12
12
years of professional experience
Work History
Administrative Aide II
Department of the Environment, Animal Services Division
Upper Marlboro
01.2022 - Current
- Performed advanced clerical duties including data entry, filing, and document management
- Managed scheduling and appointments for department personnel and stakeholders.
- Maintained accurate records and ensured compliance with departmental procedures
- Assisted supervisors with administrative tasks and coordinated office activities
- Reviewed and processed documents for accuracy and completeness
- Provided support in a fast-paced, high-volume environment
Administrative Support / Customer Service Represen
Department of Public Works & Transportation
Upper Marlboro
04.2018 - 04.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Armed Security Officer
Paragon Security Systems
01.2014 - 06.2018
- Provided overall supervision of Security Lieutenant, Sergeants, Corporals and Security Officers in the performance of their field duties.
- Accomplished government client objectives by recruiting, orienting, scheduling, counseling, and disciplining employees.
- Planned and reviewed compensation actions; enforced policies and procedures set by the client.
- Supported other security disciplines as needed: Information, Personnel, Physical and Communications.
- Monitored premises to ensure safety and security for clients and staff.
- Collaborated with law enforcement during incidents to maintain order and safety.
- Conducted regular patrols to identify and address potential security threats.
Education
Diploma -
Suitland High School
Forestville, MDSkills
- Microsoft Office Suite
- Database Management
- Customer Service
- Operate Multi-line Phones
- Excellent written and oral communication skills
- Organized
- Punctual
- Data entry
- Scheduling management
- Record keeping
- Compliance assurance
- Customer relationship management
- Document management
References
Available upon request
Timeline
Administrative Aide II
Department of the Environment, Animal Services Division
01.2022 - Current
Administrative Support / Customer Service Represen
Department of Public Works & Transportation
04.2018 - 04.2022
Armed Security Officer
Paragon Security Systems
01.2014 - 06.2018
Diploma -
Suitland High School