Chanel Lambert
Pensacola,FL
Summary
Detail-oriented professional with strong cash handling and customer service skills. Committed to enhancing customer experiences through effective issue resolution and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
Dollar Tree
Pensacola, FL
11.2025 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Managed cash register operations, ensuring proper handling of cash and receipts.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Supported inventory management by restocking shelves as needed during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Engaged with customers to provide product information and promote store promotions effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Facilitated smoother checkout process, trained new employees on POS systems.
Server
Miguel's Mexican Restaurant
Pensacola, FL
06.2018 - 09.2025
- Delivered exceptional customer service by accurately taking and processing orders.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Resolved customer complaints effectively to enhance dining experience and satisfaction.
- Maintained cleanliness and organization of dining area to create inviting atmosphere.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Waffle House
Pensacola, FL
08.2016 - 04.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Cashier
Walmart
Pensacola, FL
06.2012 - 07.2016
- Collaborated with team members to improve service delivery and resolve customer inquiries.
- Adapted quickly to high-volume periods while maintaining quality service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Associate of Science - General Studies
Pensacola State College
Pensacola, FL05-2013
High School Diploma -
Las Vegas High
Las Vegas, NV06-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Cleaning and sanitizing
- Customer service excellence
- Order taking
- Professionalism and courtesy
- Cash register systems
- Issue resolution
- Staff training
- ID verification
- Attention to detail
- Drawer balancing
Accomplishments
I usually maintain long term employment, and I'm very reliable. Also I'm the person the boss calls if another person can't make it to work. I love working with and around people, because I get to meet new people and learn interesting things about them.
Certification
I got my ServSafe Food certification while working at Waffle House, and Miguel's Mexican Restaurant.
Languages
English
Native or Bilingual
Timeline
Cashier
Dollar Tree
11.2025 - Current
Server
Miguel's Mexican Restaurant
06.2018 - 09.2025
Server
Waffle House
08.2016 - 04.2018
Cashier
Walmart
06.2012 - 07.2016
Associate of Science - General Studies
Pensacola State College
High School Diploma -
Las Vegas High