Chanel phillips
Chicago,IL
Summary
Accomplished Patient Service Representative with a proven track record at Northwestern Memorial Hospital, showcasing expertise in HIPAA compliance and exceptional customer service. Leveraged skills in Epic for efficient scheduling and medical filing, enhancing patient satisfaction and operational efficiency. Demonstrated leadership by training staff, ensuring a blend of technical proficiency and compassionate care.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Northwestern Memorial Hospital
01.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Nutrition Operator/Call Center Representative
Northwestern Memorial Hospital
03.2008 - 01.2022
- Monitored patient progress, documenting changes in health status and nutritional status.
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Floor Team Member
Target
07.2006 - 03.2008
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
Education
Associate - Early Childhood Care And Education
Harold Washington
Chicago, IL01-2008
Skills
- Front desk supervision
- Medical filing
- Check-in coordination
- HIPAA compliance
- Scheduling appointments
- Customer service
- Knowledgeable with Microsoft Software/Google
- Knowledgeable with Epic
Timeline
Patient Service Representative
Northwestern Memorial Hospital
01.2022 - Current
Nutrition Operator/Call Center Representative
Northwestern Memorial Hospital
03.2008 - 01.2022
Sales Floor Team Member
Target
07.2006 - 03.2008
Associate - Early Childhood Care And Education
Harold Washington
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