Chanel Raines
San Jose,CA
Summary
Accomplished store manager looking to establish long-term client relationships and create a professional, yet fun working environment to achieve targeted results. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Golden Goose
08.2022 - Current
- Manages store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintains proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximizes sales and minimizes shrinkage through excellent customer service and adherence to standard practices.
- Coaches sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
APM Monaco
03.2022 - 08.2022
- Populated monthly schedules/strategies while analyzing associate performances, pending events/holidays, and the needs of the business
- Used weekly/monthly touch bases, forms of disciplinary documentation and performance reviews, to address associate behavioral and performance deficiencies
- Set individual/personal targets and uses a CRM program to help achieve results.
Store Manager
Sam Edelman
10.2018 - 02.2022
- Set the stage for store associates while embracing company initiatives and strategies to reach desired performance
- Led BOH operations and oversees daily tasks; maintains preparation and execution of inventory guidelines.
Associate Manager
Sam Edelman
06.2018 - 10.2018
- Used daily chat-ins/out with associates to ensure accountability and measure performance; TB with District Manager on opportunities
- Addressed associate behavioral and performance deficiencies through the use of coaching, documentation, and progressive discipline processes.
Sales associate
Sam Edelman
10.2016 - 03.2018
- Worked closely with customers to convert them into returning clients
- Assisted with BOH operations such as stock and organization when needed.
Education
Evergreen Valley College
01.2019
San Jose State University
09.2012
Skills
- Proficient in Microsoft Office
- General computer skills
- Store Merchandising
- POS Systems
- Retail Inventory Management
- Operations Oversight
- Customer Relations
Timeline
Store Manager
Golden Goose
08.2022 - Current
Store Manager
APM Monaco
03.2022 - 08.2022
Store Manager
Sam Edelman
10.2018 - 02.2022
Associate Manager
Sam Edelman
06.2018 - 10.2018
Sales associate
Sam Edelman
10.2016 - 03.2018
Evergreen Valley College
San Jose State University
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