Chanell Smiley
Center Line,MI
Summary
Flexible Customer Service Representative offering 10+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Remote)
Ambetter Health
Centerline, MI
05.2022 - Current
- Evaluated existing policies to determine changes needed.
- Scheduled appointments with local physicians for patients.
- Provided guidance to customers regarding eligibility criteria for various health plans.
Member Support Representative (Remote)
FCR/ Blink Rx
Center Line, MI
07.2020 - 04.2022
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Assisted customers with questions regarding side effects for medications.
- Handled over 100+ daily prescription fills processing co pays.
Customer Service Representative (On-site)
Binson's Medical Supply
Centerline, MI
02.2018 - 03.2020
- De-escalated problematic customer concerns, by maintaining calm.
- Assessed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve billing issues.
Provisioning Agent ( On-Site)
OnStar
Warren, MI
06.2010 - 12.2017
- Placed phone calls and wrote emails to follow up on pending sales.
- Asked probing questions to determine service needs.
- Offered different services to increase sales.
Education
High School Diploma -
Southeastern High School
Detroit, MI06.2009
Skills
- Clerical support
- Microsoft Office
- Phone Etiquette
- Typing
- Data Entry
- Detail Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative (Remote)
Ambetter Health
05.2022 - Current
Member Support Representative (Remote)
FCR/ Blink Rx
07.2020 - 04.2022
Customer Service Representative (On-site)
Binson's Medical Supply
02.2018 - 03.2020
Provisioning Agent ( On-Site)
OnStar
06.2010 - 12.2017
High School Diploma -
Southeastern High School
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