Chanetty Figueroa Prado
West Palm Beach,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Responsible professional willing to go extra mile to assist others. Willingness to take an added responsibility to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
HCA Florida Palm Beach Gastroenterology
Loxahatchee Groves, FL
08.2022 - 06.2024
- Checked in patients when they arrived at the front desk; obtained necessary paperwork from them before the check-in process.
- Greeted patients, verified insurance information, and collected copays.
- Scheduled and confirmed patient appointments and consultations.
- Skilled in ECW EMR System.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Child Care Teacher
KinderCare Learning Centers
Greenacres, FL
07.2022 - 08.2022
- Participated in professional development workshops related to early childhood education best practices.
- Collaborated with colleagues to create engaging lessons that meet the needs of all learners.
- Managed classroom supplies inventory ensuring adequate materials are available at all times.
- Encouraged creativity through art projects, imaginative play and music activities.
- Kept up-to-date records of students' attendance, behavior and academic progress.
- Monitored student behavior both inside and outside the classroom setting.
Brand Ambassador
aerie by American Eagle Outfitters
West Palm Beach, FL
10.2021 - 04.2022
- Developed and executed brand awareness campaigns to increase customer engagement.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Provided customer service support during promotional events or when needed.
- Increased sales and brand awareness through face-to-face marketing.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Effectively built relationships with both established and potential customers.
- Provided exceptional customer service to enhance brand reputation.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Education
College - Psychology
Palm Beach State College
Lake Worth, FL08.2024
High school -
Forest Hill Community High School
West Palm Beach, FL05.2022
Skills
- Customer Service
- Payment Processing
- Cash Handling
- Customer Assistance
- Guest inquiries
- Conflict Resolution
- Customer service excellence
- Time management skills
- Written and verbal communication
- Credit and cash transactions
- Supply Management
- Appointment confirmation
- Call Routing
- Problem-solving skills
- Scheduling appointments
- Verbal and written communication
Certification
- Driver's License, Present
- CPR Certification, 04/01/24
Jobpreferences
Everyday, May vary due to college schedule
Age
20
Assessments
Customer service, 03/01/21, Completed, Identifying and resolving common customer issues
Languages
- English, Expert
- Spanish, Expert
References
References available upon request.
Timeline
Front Desk Receptionist
HCA Florida Palm Beach Gastroenterology
08.2022 - 06.2024
Child Care Teacher
KinderCare Learning Centers
07.2022 - 08.2022
Brand Ambassador
aerie by American Eagle Outfitters
10.2021 - 04.2022
College - Psychology
Palm Beach State College
High school -
Forest Hill Community High School
- Driver's License, Present
- CPR Certification, 04/01/24
Similar Profiles
JAMA JAMAJAMA JAMA
Admin assistant at West Palm Beach Water Utility, West Palm Beach FloridaAdmin assistant at West Palm Beach Water Utility, West Palm Beach Florida
Lenora MendezLenora Mendez
Case Advocate Manager at Guardian Ad Litem Program-palm Beach County, FloridaCase Advocate Manager at Guardian Ad Litem Program-palm Beach County, Florida
Naisma VidalNaisma Vidal
Actor of Fright Nights at South Florida Fair & Palm Beach County Expositions Inc.Actor of Fright Nights at South Florida Fair & Palm Beach County Expositions Inc.