Chanice Roberson
North Augusta,SC
Summary
Seasoned Sr. Sales Expert with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking and enthusiastic about learning the Property Management field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Sr. Sales Expert
Pegasus Residential
Augusta, GA
01.2019 - Current
- Created and implemented sales strategies to successfully meet company targets.
- Increased sales over 10 percent and retained at lease 50 percent of renewals.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Drove team revenue totals by bringing in top sales numbers.
- Developed and delivered engaging sales presentations to convey product benefits.
- Handled 50 calls per day to address customer inquiries and concerns
Leasing Consultant
Southern Property Management Group
Augusta, GA
08.2018 - 01.2019
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Increased sales by 20%
- Verified tenant incomes and other information before accepting lease applications.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Escalated major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
Subject Matter Expert- (PAR) Trainer
Express Scripts (Sitel)
Augusta, GA
10.2017 - 08.2018
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Reviewed and verified customer information and insurance provider information.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised 30 Prior Authorization technicians and coordinated day-to-day assignments.
Customer Service Advocate
United Health Care (UHC)
Augusta, GA
08.2017 - 10.2017
- Promoted available products and services to customers during service, account management and order calls.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Sales Associate Specialist
Belk Department Store
North Augusta, SC
09.2014 - 05.2016
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exceeded targeted sales goals by 250%.
- Informed customers of current store promotions to encourage additional sales purchases.
- Supported efficient and timely replenishment of sales floor merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Sales Pre-License
GA Academy of Real Estate
Augusta03.2018
No Degree - Business Management
Augusta University
Augusta11.2012
High School Diploma -
North Augusta High School
North Augusta, SC06.2011
Skills
- Account servicing
- Lead prospecting
- Network development
- Customer Relations
- Sales expertise
- Problem solving strength
- Digital marketing
- Performance improvement
Timeline
Sr. Sales Expert
Pegasus Residential
01.2019 - Current
Leasing Consultant
Southern Property Management Group
08.2018 - 01.2019
Subject Matter Expert- (PAR) Trainer
Express Scripts (Sitel)
10.2017 - 08.2018
Customer Service Advocate
United Health Care (UHC)
08.2017 - 10.2017
Sales Associate Specialist
Belk Department Store
09.2014 - 05.2016
No Degree - Sales Pre-License
GA Academy of Real Estate
No Degree - Business Management
Augusta University
High School Diploma -
North Augusta High School
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