Chaniece Faulkner
Brooklyn,NY
Summary
Detail-oriented Administrative Professional experienced in managing diverse office functions. Enhanced operational efficiency through exceptional organizational and communication skills. Delivered effective support to team operations while adeptly handling multiple priorities.
Overview
7
7
years of professional experience
Work History
Administrative Assistant-GS-0303-07 (Executive Office)
Department of Veterans Affairs
Brooklyn,NY
01.2022 - Current
- Conduct background investigations and security checks for employees and contractors.
- Receive visitors and phone calls to the executive office; I ascertain the nature of the request and direct customers to the appropriate staff/service line.
- Meet the needs of customers and stakeholders while supporting the Medical Center and Service missions.
- Consistently communicate and treat customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner.
- Follow applicable laws and federal regulations, VA statutes and policy.
- Handle conflicts and problems with stakeholders constructively and appropriately.
- Work directly with healthcare professionals and other administrators to solve problems in support of patient care.
- Provided internal and external support through research and application of policies and regulations.
- Routinely access data from federal databases such as the VA's automated records keeping system (VISTA, WebHR, VATAS, HR Smart) to research, analyze and update information independently to provide management support.
- Assist with office organization, correspondence, and communication projects, such as Combined Federal Campaign (CFC) program coordination and maintenance of databases and budget spreadsheets, invoice management and other clerical support.
- Have comprehensive knowledge of organization, administrative and operating program missions that allow me to be an advisor to management officials.
- Assisted with basic administrative functions including budgeting and personnel management to support operations.
- The liaison to the Compliance Officer to assist with the controlled substance Inspection Program to ensure completion of national requirements.
- Demonstrate strong organizational, communication, and problem-solving skills.
- Provide administrative support to service line while managing office operations.
- Arranged conferences, luncheons, and travel for executive staff while accurately recording and summarizing meeting minutes.
- Have conducted training and PowerPoint presentations to new staff both virtually and in person.
- Develop and maintain complete databases on training status and progress.
- Review all outgoing correspondence for proper format, grammar, and typographical accuracy.
- Utilized advanced features of MS Excel, MS Teams, MS Word, Outlook, and PowerPoint to enhance productivity.
Secretary-GS-0318-06 (Surgical Services)
Department of Veterans Affairs
Brooklyn, NY
12.2019 - 12.2021
- Maintained records of time and attendance as the primary timekeeper for the surgical service line.
- Maintain records of time and attendance as the primary timekeeper for the surgical service line.
- Utilize scheduling grids to schedule new patients into surgical clinics.
- Managed projects and reports by processing new personnel for surgical residency program, ensuring timely onboarding.
- Serve as the liaison between the service chief and subordinates.
- Receive and refer visitors and telephone calls to appropriate staff.
- Arrange conferences, and travel for service line Chief.
- Served as PIV sponsor, overseeing access control processes for service line personnel.
- Maintained up-to-date knowledge of procedures for processing travel vouchers, ensuring compliance and accuracy.
- Provided administrative support to service line while managing office operations, enhancing workflow efficiency.
- Demonstrate strong organizational, communication, and problem-solving skills.
Education
Monroe College
BRONX, NY01-2010
Skills
- Microsoft Office proficiency
- Document Management
- Project management
- Record Keeping
- Task prioritization
- Office management
- Scheduling
- Proficient in Microsoft Word, Microsoft Excel and PowerPoint
- Clerical support
- Admin support
- Time management
- Customer Service
- Scheduling
Timeline
Administrative Assistant-GS-0303-07 (Executive Office)
Department of Veterans Affairs
01.2022 - Current
Secretary-GS-0318-06 (Surgical Services)
Department of Veterans Affairs
12.2019 - 12.2021
Monroe College