Chanise Greene
Katy,TX
Summary
Dynamic customer service professional with a proven track record at Massage Envy, excelling in appointment scheduling and client relations. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Adept at managing high-volume inquiries while maintaining professionalism, ensuring a welcoming environment for all visitors.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
Houston
01.2019 - 04.2021
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Scheduled appointments and maintained organized calendars for staff members.
- Processed mail and deliveries promptly to support office operations.
- Maintained front desk area, ensuring cleanliness and professional appearance.
- Utilized office management software to track visitor logs and appointments.
- Provided administrative support by preparing documents and reports as needed.
- Responded to client inquiries with professionalism, enhancing customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Sales Associate
Charlotte Russe
Houston
10.2018 - 11.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions, ensuring accurate information delivery to clients.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Collaborated with team members to restock merchandise and organize sales floor effectively.
- Conducted regular inventory checks, ensuring product availability and preventing stock shortages.
- Addressed customer inquiries and resolved issues promptly, fostering loyalty and retention.
- Trained new associates on sales techniques and store policies, promoting teamwork and consistency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Walmart
Houston
07.2015 - 09.2017
- Resolved customer inquiries through phone, email, and chat channels, ensuring timely and accurate responses.
- Managed high-volume customer interactions while maintaining professionalism and composure in challenging situations.
- Collaborated with team members to streamline processes, enhancing overall customer service efficiency.
- Trained new employees on company policies, procedures, and effective customer interaction techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
AT&T
Houston
05.2013 - 03.2015
- Developed strong client relationships, enhancing customer satisfaction and loyalty.
- Conducted product demonstrations to educate clients on features and benefits.
- Analyzed market trends to identify new sales opportunities and refine strategies.
- Collaborated with marketing teams to create promotional materials targeting key demographics.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
High School Diploma -
Willowridge High School
Missouri City, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Scheduling appointments
- Administrative skills
- Oral and writing communication
- Filing
- Front office management
- Hospitality services
- File organization
- Work prioritization
- Sensitive information handling
- Initiative-taking
- Administrative support
- Complex Problem-solving
- Office administration
- Issue handling
- Confidentiality handling
- Mail handling
- Call forwarding
- Mail sorting
- Call routing
- Calendar management
- Inventory control
- Mail distribution
Timeline
Front Desk Receptionist
Massage Envy
01.2019 - 04.2021
Sales Associate
Charlotte Russe
10.2018 - 11.2019
Customer Service Representative
Walmart
07.2015 - 09.2017
Sales Representative
AT&T
05.2013 - 03.2015
High School Diploma -
Willowridge High School