Channing Lee
Morganton,NC
Summary
Adept in customer service and problem-solving, I enhanced guest experiences at Quality Inn. Leveraging time management and hospitality skills, I excelled in fast-paced environments, ensuring seamless operations. My expertise extends to precision in payment processing and a proven track record in improving service delivery, embodying a blend of hard and soft skills vital for dynamic roles.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Quality Inn
2023.07 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Barista
Morrison Cafe
2023.08 - 2024.02
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Reduced out-of-stock situations with regular monitoring of product levels on hospital floors.
- Stocked Gallies with snacks and drinks for patients.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
Barista
Grind Cafe
2022.06 - 2023.02
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Framer Apprentice
Blue Ribbon Custom Frame Shop
2020.02 - 2022.06
- Supported senior framers in the completion of complex projects, honing problem-solving abilities.
- Preserved delicate artwork by utilizing proper handling techniques, archival materials, and UV-protective glass selections.
- Ensured consistent quality control by inspecting completed frames for accuracy before presenting them to customers for approval or pickup.
- Operated precision cutting tools to create custom-sized mats, frames, and glass with accuracy and care.
- Displayed excellent attention to detail when measuring, cutting, and assembling custom picture frames for various types of artwork or memorabilia.
- Maintained a clean and organized workspace, ensuring efficient work processes and high-quality results.
Education
Graduate
Hendersonville High School
Hendersonville, NC06.2022
Skills
- Time Management
- Customer Service
- Hospitality services
- Problem-solving skills
- Payment Processing
- Multi-Line Phone Systems
- Reservation Management
- Supply Replenishment
- Basic Sewing
- Industrial Sewing Machines
- Leather sewing
- Hand Sewing Techniques
Timeline
Barista
Morrison Cafe
2023.08 - 2024.02
Front Desk Clerk
Quality Inn
2023.07 - Current
Barista
Grind Cafe
2022.06 - 2023.02
Framer Apprentice
Blue Ribbon Custom Frame Shop
2020.02 - 2022.06
Graduate
Hendersonville High School