CHAN PHONG DANG
Phoenix,AZ
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and loyalty, notably at Manager Assistant. Skilled in team leadership and complex problem-solving, achieving significant improvements in service delivery and employee morale. Excelled in performance management and computer skills, driving operational excellence and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Manager
Manager Assistant
3202 E Greenway Rd Ste 1289, Phoenix, AZ 85032
03.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Assistant Manager
Assistant Manger
15111 N Hayden Rd Ste 110, Scottsdale
09.2017 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Computer And Information Sciences
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ04.2021
High School Diploma -
Hung Vuong Highschool
Viet Nam05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Performance Management
- Sales Techniques
- Marketing
- Computer Skills
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Manager
Manager Assistant
03.2021 - Current
Assistant Manager
Assistant Manger
09.2017 - 02.2021
No Degree - Computer And Information Sciences
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Hung Vuong Highschool
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