Chantal Johnson
Conyers,GA
Summary
Organized and hardworking Property Management professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 10 years of related experience combined with results-focused and quality-driven approach.
Overview
12
12
years of professional experience
Work History
Community Manager
FCM/Asset Living
Stockbridge, GA
09.2022 - Current
- Recommended property improvements based on detailed evaluations of current property conditions.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Saved money by operating community within budget.
- Drove facility growth and increased resident morale by planning special activities.
- Improved NOI through rent growth and expense management.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared detailed budgets and financial reports for properties.
Property Manager
Strategic Management Partners
Forest Park, GA
12.2021 - Current
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Exercised direct supervision over property staff.
Property Manager
Kenco Residential
Atlanta, GA
03.2018 - 12.2021
- Simultaneously managing three properties in the Brookhaven area totaling approximately 250 units
- Communicating regularly with property owners and investors on vacancy rates, tenant issues, physical conditions of properties and financials
- Collecting rent, making all deposits, and managing financial expenses, budgeting, and reporting for owners
- Professionally resolving tenant complaints and property concerns
- Facilitating property maintenance issues, including scheduling regular maintenance & repairs, negotiating contracts with vendors, and conducting property inspections to ensure property is well maintained.
Assistant Property Manager
Salem Glen Apts
Conyers, GA
02.2017 - 03.2018
- Updating weekly reports concerning notices to vacate, vacancy reports, activity reports, etc
- Sending out all renewal letters 90 days in advance for expiring leases
- Receiving, logging, and properly coding all invoices
- Thoroughly reviewing and processing lease applications
- Ensuring that all vacant apartments are in perfect, move-in condition
- Handling all resident complaints promptly and appropriately.
Leasing Manager
Atlanta Peach Management
Oxford, GA
04.2013 - 02.2017
- Screening potential applicants, using income statements, credit scores, and background checks
- Responsible for all new leases and lease renewals
- Improving resident relations by offering crucial supported as needed.
Education
Bachelor of Science - Psychology
Florida A&M University
12.2012
Skills
- Team Leadership & Training
- Collections & Delinquency
- Owner & Investor Relations
- Budgeting & Reporting
- Vendor Service Management
- Resident Relations & Retention
- New Construction
- Fair Housing Mandates
- Vacancy Marketing
- Staff Coordination
- Performance Assessment
Timeline
Community Manager
FCM/Asset Living
09.2022 - Current
Property Manager
Strategic Management Partners
12.2021 - Current
Property Manager
Kenco Residential
03.2018 - 12.2021
Assistant Property Manager
Salem Glen Apts
02.2017 - 03.2018
Leasing Manager
Atlanta Peach Management
04.2013 - 02.2017
Bachelor of Science - Psychology
Florida A&M University
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