Chantal Martinez Maldonado
Kyle
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Cashier Team Lead
Taco Cabana
Tampa
12.2023 - 04.2025
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Ensured compliance with all safety regulations while performing tasks.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Cashier
Buc-ee’s
New Braunfels
12.2022 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Restaurant Hostess
Bahama Breeze
Tampa
08.2021 - 05.2022
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Balanced cash register at end of shift according to established procedures.
Restaurant Hostess
Columbia Restaurant
Tampa
11.2020 - 08.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
Leto High School
Tampa, FLSkills
- Product restocking
- Cash drawer reconciliation
- Positive attitude
- Hospitality and accommodation
- Staff training
- Cash handling
- Time management
- Multitasking and organization
- Customer service
- Safety rules
Languages
English
Professional
Spanish
Professional
Timeline
Cashier Team Lead
Taco Cabana
12.2023 - 04.2025
Cashier
Buc-ee’s
12.2022 - 09.2023
Restaurant Hostess
Bahama Breeze
08.2021 - 05.2022
Restaurant Hostess
Columbia Restaurant
11.2020 - 08.2021
Leto High School