Chantal Santana
New York,NY
Summary
Experienced and professional Medical Receptionist with 4 years of expertise in managing front desk operations in busy healthcare environments. Proficient in scheduling, insurance verification, and patient communication, ensuring seamless office workflow and exceptional patient experiences. Skilled in handling electronic health records (EHR), maintaining compliance with HIPAA regulations, and supporting medical staff with administrative tasks. Known for delivering excellent customer service, multitasking efficiently, and resolving patient concerns with empathy and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
The dermatology specialist
New York, NY
04.2022 - 11.2024
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Receptionist
Manhattan specialty care
Manhattan, NY
02.2021 - 03.2022
- Welcome patients as they arrive and ensure they feel comfortable.
- Provide assistance to patients with mobility issues or special needs.
- Verify patient information and update records as needed.
Collect necessary forms, co-pays, and signatures. - Schedule follow-up appointments.
- Respond to patient questions in person or via phone/email.
- Provide basic information about office hours, services, and policies.
- Schedule, reschedule, and confirm appointments.
- Coordinate with physicians and other departments for availability.
- Organize, file, and update patient charts and electronic health records (EHR).
- Assist with referrals to specialists or other healthcare providers.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Medical Receptionist/Assistant
The Ima Group
Bronx, NY
09.2020 - 02.2021
- Greeted visitors, clients and guests in a professional manner.
- Handled incoming calls and directed callers to appropriate department or employee.
- Performed data entry and other administrative tasks to support departments.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted organizational efforts by filing, entering data and answering phones.
- Stocked inventory and ordered office and kitchen supplies.
- Organized and maintained filing systems for documents and records.
- Scheduled meetings, appointments and travel arrangements for staff members.
Education
Associate of Science -
Lehman College
Bronx, NYHigh School Diploma -
Esperanza Preparatory Academy
New York, NY01-2021
Skills
- Strong communication and customer service skills
- Attention to detail and a strong sense of confidentiality
- Typing and filing
- Patient scheduling
- Patient reception management
- Co-payment collection
- Documentation
- Outpatient care
- Multi-line telephone systems
- Organization skills
- Multitasking and prioritization
- works good under stress
- Team player
- Fluent in more than 1 language
Certification
- BLS/CPR license
- First aid certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Receptionist
The dermatology specialist
04.2022 - 11.2024
Receptionist
Manhattan specialty care
02.2021 - 03.2022
Medical Receptionist/Assistant
The Ima Group
09.2020 - 02.2021
- BLS/CPR license
- First aid certification
Associate of Science -
Lehman College
High School Diploma -
Esperanza Preparatory Academy
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