Chantal Walker
Gwynn Oak,Maryland
Summary
Dedicated Acc Unit Clerk with comprehensive experience in administrative support and patient care coordination. Proven ability to maintain accurate medical records, manage multi-line phone systems, and assist healthcare teams in delivering quality patient services. Strong organizational skills and attention to detail drive efficient unit operations.
Overview
22
22
years of professional experience
Work History
Acc Unit Clerk
Northwest Hospital
Randallstown, USA
01.2024 - Current
- Schedule patient admissions, discharges, and transfers.
- Assisted nursing and medical staff with clerical and administrative tasks to ensure smooth operations.
- Updated patient information in hospital databases and electronic health record (EHR) systems to maintain accurate records.
- Documents updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Managed multi-line telephone system, delivering information and directing calls to appropriate staff efficiently.
- Compiled and organized admissions charts for new patients. and scanned records.
Personal Care Provider
Home Care of Baltimore
Baltimore, USA
04.2015 - 09.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Facilitated personal hygiene and housekeeping tasks to enhance patient comfort and well-being.
- Fostered social interaction and engagement through meaningful conversations and activities during personal care.
- Ensured clean personal spaces and prepared nutritious meals to promote client health.
- Documented vitals, behaviors, and medications in client medical records.
- Performed household cleaning, organized errands, and managed laundry to maintain a tidy living environment.
- Built strong relationships with clients to deliver emotional support and companionship.
Casino Credit Representative
Maryland Live
Baltimore, USA
01.2017 - 09.2018
- Reviewed credit applications to assess risk and approve transactions.
- Assisted Casino Credit manager in establishing lines of credit for guests, enhancing guest experience and trust.
- Resolved customer inquiries regarding credit issues, improving customer satisfaction and loyalty.
- Executed in-house collections to minimize revenue loss and maintain financial integrity.
- Completed SARC’s within the guidelines of the title 31 reporting requirements.
- Compile daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts along with a quarterly report to be issued by management.
Senior Operations Specialist
M&T Bank
Baltimore, USA
10.2004 - 06.2016
- Balanced and reconciled customer deposits for retail and commercial accounts, ensuring accuracy and compliance.
- Initiated cost management strategies that enhanced productivity across operations.
- Updated payments and ACH wired transfer accounts into the Citrix System for efficiency.
- Met departmental deadlines to ensure timely crediting or debiting of customer accounts within bank posting timeframe.
- Coordinated schedules for patient admissions, discharges, and transfers in a healthcare setting.
- Led different teams in various projects to find solutions for strategies to ensure effective business development.
Education
Certification - Integrated Computers Business Applications
Tesst College of Technology
Baltimore, MD06-2002
High School Diploma - General Studies
Woodlawn High School
Baltimore, MD06-2001
Skills
- Electronic Health Records
- HIPAA Compliance
- Medical Terminology
- Chart updating
- Records management
- Patient intake
- Documentation expertise
- Document management
- Transcribing orders
- Microsoft Office Suite
- Administrative support
- Office procedures
- Strong organization
- Attention to detail
- Critical thinking
- Multitasking
- Problem-solving abilities
- Effective communication
Timeline
Acc Unit Clerk
Northwest Hospital
01.2024 - Current
Casino Credit Representative
Maryland Live
01.2017 - 09.2018
Personal Care Provider
Home Care of Baltimore
04.2015 - 09.2024
Senior Operations Specialist
M&T Bank
10.2004 - 06.2016
Certification - Integrated Computers Business Applications
Tesst College of Technology
High School Diploma - General Studies
Woodlawn High School