Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Beautician/Nail Tech
Naild it
01.2011 - 01.2023
Provide beauty services such as shampooing, cutting, May apply makeup, dress wigs, hair removal
Providing nail and hand services to customers, such as basic manicures, artificial nails, gel nails, hand massages, hot-oil therapy, nail fills, nail repair, nail wraps and nail polishing
Pedicures and the application of acrylic toenails may also be performed
Providing healthy hair and nail care services
USPS Rural Carrier
USPS (United States Postal Service)
07.2022 - 12.2022
Organizing & sorting all mail
Delivering all mail & packages & parcels
Use of hand held scanner & gps systems
CSR - Customer Service Representative
T-Mobile
06.2019 - 08.2021
Outgoing/incoming calls
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
answer questions, and resolve any emerging problems in customer accounts with accuracy and efficiency
Product and service knowledge
Issue resolution
Documentation
Feedback
Escalation
Dietary Aide
Sitter-barfoot Veterans Care Center
06.2011 - 08.2011
Preparing food for individuals in a healthcare facility
Observe patient food intake and report progress and dietary problems to dietician
Monitor food preferences, menu compliance and dietary restrictions
Assist with meal preparation, dining room assistance, dishwashing and cleaning of kitchen
Dinning set up an break down
Following all hygiene & food safety procedures
Education
Crime scene investigation -
South university
01.2010
G.E.D. -
CCRI
Providence, RI
01.1995
East Providence High School
East Providence, RI
01.1995
Skills
Call center experience
Complaint Handling
Critical Thinking
Professional telephone demeanor
Customer Relations
Data Entry
Certification
CPR/First Aid
Med Tech
Tova, 08/01/22
2 ton Driving Privilege Certificate, 08/01/22
Driver's License, A65423942, 07/01/19, 07/31/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Contract Specialist (1102) - Federal Government at Department of Defense - DLAContract Specialist (1102) - Federal Government at Department of Defense - DLA