Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Chante Fortes

Chester,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Beautician/Nail Tech

Naild it
01.2011 - 01.2023
  • Provide beauty services such as shampooing, cutting, May apply makeup, dress wigs, hair removal
  • Providing nail and hand services to customers, such as basic manicures, artificial nails, gel nails, hand massages, hot-oil therapy, nail fills, nail repair, nail wraps and nail polishing
  • Pedicures and the application of acrylic toenails may also be performed
  • Providing healthy hair and nail care services

USPS Rural Carrier

USPS (United States Postal Service)
07.2022 - 12.2022
  • Organizing & sorting all mail
  • Delivering all mail & packages & parcels
  • Use of hand held scanner & gps systems

CSR - Customer Service Representative

T-Mobile
06.2019 - 08.2021

Outgoing/incoming calls

  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • answer questions, and resolve any emerging problems in customer accounts with accuracy and efficiency
  • Product and service knowledge
  • Issue resolution
  • Documentation
  • Feedback
  • Escalation

Dietary Aide

Sitter-barfoot Veterans Care Center
06.2011 - 08.2011
  • Preparing food for individuals in a healthcare facility
  • Observe patient food intake and report progress and dietary problems to dietician
  • Monitor food preferences, menu compliance and dietary restrictions
  • Assist with meal preparation, dining room assistance, dishwashing and cleaning of kitchen
  • Dinning set up an break down
  • Following all hygiene & food safety procedures

Education

Crime scene investigation -

South university
01.2010

G.E.D. -

CCRI
Providence, RI
01.1995

East Providence High School
East Providence, RI
01.1995

Skills

  • Call center experience
  • Complaint Handling
  • Critical Thinking
  • Professional telephone demeanor
  • Customer Relations
  • Data Entry

Certification

  • CPR/First Aid
  • Med Tech
  • Tova, 08/01/22
  • 2 ton Driving Privilege Certificate, 08/01/22
  • Driver's License, A65423942, 07/01/19, 07/31/27

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

USPS Rural Carrier

USPS (United States Postal Service)
07.2022 - 12.2022

CSR - Customer Service Representative

T-Mobile
06.2019 - 08.2021

Dietary Aide

Sitter-barfoot Veterans Care Center
06.2011 - 08.2011

Beautician/Nail Tech

Naild it
01.2011 - 01.2023

G.E.D. -

CCRI

East Providence High School

Crime scene investigation -

South university
Chante Fortes