Chantel Garrett
Texas City
Summary
Motivated process technician, eager to utilize my education and training in a career position where I can contribute to a team environment. Willing to relocate: Anywhere
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American National Insurance Company
League City, TX
02.2023 - Current
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Delivery Driver
Amazon
Houston, TX
05.2021 - 08.2023
- Deliver packages
- Ensured timely and accurate delivery of packages to customers across designated routes.
- Operated delivery vehicle safely while adhering to traffic laws and company policies.
Customer Service Representative
Meador Staffing Services
Friendswood, TX
08.2023 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on company policies, enhancing team productivity and service quality.
- Managed high-volume call traffic while maintaining exceptional service standards.
- Streamlined processes to improve response times and customer satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Merchandiser
Lowes
Houston, TX
01.2019 - 05.2021
- Stock products
- Assist guests as needed
- Process cash, debit and credit transactions
Customer Service/ Planogram Team
Target
Houston, TX
01.2004 - 01.2018
Customer Service
Walmart
Houston, TX
01.1997 - 01.2004
- Stocked and designed product layouts
- Provided guest service
- Processed transactions in a timely manner
Deli Associate
Kroger
Houston, TX
01.1994 - 01.1997
- Prepared meat selections in a timely manner for guests
- Ensured that deli products were stored at regulation temperatures
- Cleaned and sanitized areas as needed
Education
Associates Degree - North American Process Technology Alliance
Remington College
Webster, TX10-2020
Skills
- Merchandising
- Planograms
- Guest Services
- English
- Warehouse experience
- Forklift
- Typing
- Mechanical knowledge
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Process technology
- TWIC Card
- Guard Card
- Non-CDL Class C
Assessments
- Work style: Reliability — Highly Proficient March 2021 Tendency to be dependable and come to work Full results: Highly Proficient
- Work style: Reliability — Proficient July 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Warehouse associate — Highly Proficient August 2021 Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
- Customer focus & orientation — Proficient June 2021 Responding to customer situations with sensitivity Full results: Proficient
- Work motivation — Proficient March 2021 Level of motivation and discipline applied toward work Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I also have my basic plus
Timeline
Customer Service Representative
Meador Staffing Services
08.2023 - 01.2023
Customer Service Representative
American National Insurance Company
02.2023 - Current
Delivery Driver
Amazon
05.2021 - 08.2023
Merchandiser
Lowes
01.2019 - 05.2021
Customer Service/ Planogram Team
Target
01.2004 - 01.2018
Customer Service
Walmart
01.1997 - 01.2004
Deli Associate
Kroger
01.1994 - 01.1997
Associates Degree - North American Process Technology Alliance
Remington College