Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chantel Langford

Hillside,NJ

Summary

Experienced Restaurant Manager with 10 plus years overseeing high-traffic establishments. Talented at managing an diverse team. Comfortable taking responsibility for everything from back-office operations to dining room performance with hands on.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Qdoba
Newark, NJ
11.2015 - Current
  • Oversaw daily operations of the restaurant, ensuring all aspects of the business ran smoothly and efficiently.
  • Managed a team of 15 plus employees providing hip to training, providing continuous guidance to ensure job satisfaction.
  • Monitored inventory levels, through daily & weekly counts.
  • Implemented & enforced quality control measures, ensuring food safety standards were met & maintained consistently
  • Daily cash handling & deposits
  • Schedules
  • Utilized data analysis to identify areas of improvement
  • Handle any guest complaints& resolved issues in a professional & timely manner, ensuring customer satisfaction and loyalty.

Assistant Store Manager

Panera Bread
Westfield, NJ
08.2008 - 11.2015
  • Assisted the store manager with overseeing daily operations.
  • Conducted team meetings to communicate company updates, address concerns & foster a positive work environment.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Catering Supervisor

Panera
Union, NJ
07.2006 - 08.2008
  • Collaborated with the marketing team to develop and execute promotional campaigns , resulting in increased sales and brand awareness.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Maintained accurate records of orders and deliveries for catering services.
  • Ensured the quality of ingredients and maintained inventory levels
  • Processed payments from customers using a point-of-sale system.

CNA

JFK Hartwyck
Edison, NJ
05.2005 - 05.2007
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Transported residents within the facility as needed.

Shift Supervisor

Popeyes
Union, NJ
03.2003 - 04.2005
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Provided on-the-job training to new staff members.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Completed opening and closing duties to facilitate business operations.

Education

CNA - Nursing Assistant

Crossroad Careers
Edsion NJ
04-2005

High School Diploma -

Irvington High School
Irvington, NJ
06-2002

Skills

- Strong leadership and managerial skills, with the ability to motivate and guide a team towards achieving goals
- Extensive knowledge of quick service food industry operations, including inventory management, quality control, and product development
- Exceptional customer service skills, with a focus on ensuring a positive dining experience and resolving issues promptly and effectively
- Proficient in using various computer software and POS systems to streamline operations and maintain accurate records
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with team members, customers and above store leadership
- Proven ability to analyze financial data, implement cost-saving strategies without compromising quality or customer satisfaction
- Strong problem-solving skills, with the ability to think quickly and make sound decisions in high-pressure situations

Certification

Certified Professional Food Manager

Prometric Certificate No- 2048021 Exp- 4/17/24

Timeline

Restaurant General Manager

Qdoba
11.2015 - Current

Assistant Store Manager

Panera Bread
08.2008 - 11.2015

Catering Supervisor

Panera
07.2006 - 08.2008

CNA

JFK Hartwyck
05.2005 - 05.2007

Shift Supervisor

Popeyes
03.2003 - 04.2005

CNA - Nursing Assistant

Crossroad Careers

High School Diploma -

Irvington High School

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Chantel Langford