Chantell Clark
NJ
Summary
Results-driven banking professional with progressive leadership experience in branch operations, revenue generation, and audit/compliance oversight. Proven track record of driving deposit growth, investment referrals and overall branch performance while maintaining strict adherence to regulatory requirements and internal controls. Adept at leading teams, managing risk, and improving operational processes to enhance efficiency and client experience. Known for strengthening audit performance, ensuring compliance integrity, and contributing to sustainable business growth. Positioned to step into higher level roles requiring accountability for both financial results and operational risk.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Provident Bank
New Jersey
06.2025 - Current
- Assisted in daily branch operations, ensuring compliance with policies and procedures.
- Supported management with staff training and development initiatives to enhance team performance.
- Executed customer service tasks, resolving inquiries and promoting bank products effectively.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Maintained accurate financial records, supporting audits and regulatory requirements.
- Analyzed customer feedback to identify areas for service improvement and enhance satisfaction levels.
- Contributed to marketing efforts by organizing community outreach programs to engage customers.
Assistant Branch Manager
Wells Fargo
New Jersey
07.2013 - 09.2024
- Handled cash transactions accurately while balancing drawers at end of shifts.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Education
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZ06.2028
Skills
- Banking
- Operations management
- Business development
- Team development
- Compliance management
- Audit preparation
- Operational efficiency
- Loan application evaluation
- Account management
- Relationship building and management
- Staff management
- Risk mitigation
Accomplishments
- Generated over $300k in new deposits through proactive outreach and client engagement.
- Facilitated high-value referral resulting in $250k investment and $125k in IRA account opening.
Certification
Data Analyst Certification
Timeline
Assistant Branch Manager
Provident Bank
06.2025 - Current
Assistant Branch Manager
Wells Fargo
07.2013 - 09.2024
No Degree - Business Administration And Management
University of Phoenix