Chantell Roberts
Steger,IL
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Advocate South Suburban Hospital
Hazel Crest, IL
12.2025 - Current
- Facilitated patient check-in processes, ensuring accurate data entry and verification of insurance information.
- Managed appointment scheduling through electronic health record systems, improving patient access and experience.
- Collaborated with clinical staff to streamline patient flow and reduce wait times in high-traffic areas.
- Provided guidance to patients regarding financial responsibilities and available assistance programs, enhancing service delivery.
- Resolved complex patient inquiries effectively, demonstrating strong problem-solving skills and commitment to service excellence.
Patient Service Representative
Silver Cross Medical Group
New Lenox, IL
04.2024 - 12.2025
- Efficiently managed patient flow by scheduling appointments, handling check-in and check-out procedures, maintaining medical records, and providing exceptional customer service at Silver Cross Medical Group.
ER Registration Lead
Silver Cross Hospital
10.2022 - 04.2024
- Managed patient intake by accurately recording demographics and insurance information into the Cerner system, ensuring seamless admissions.
- Developed and delivered comprehensive training for new staff, enhancing team proficiency and operational efficiency.
- Served as a primary point of contact for staff, resolving scheduling conflicts and maintaining effective communication channels.
Administration Assistant
RDS HVAC
07.2022 - 10.2022
- Managed financial records by accurately updating billing information and processing weekly payroll using QuickBooks and LCP Tracker.
- Generated partial and final waivers to ensure compliance with company policies and client agreements.
Nutrition Care Coordinator
Option Care Health
11.2021 - 07.2022
- Coordinated patient care by efficiently managing case files and ensuring timely refills of nutritional requirements.
- Maintained accurate patient records through diligent data entry and charting in Microsoft Excel.
- Updated patient demographics and information using Pharma Point to uphold data integrity.
Education
Bachelor of Science - Business Administration with a concentration in Healthcare Management
Colorado Technical University
11-2021
Diploma - undefined
Rich Central High School
12-2006
Skills
- Leadership
- Flexibility
- Communication
- Problem Solving
- Critical Thinking
- Customer service
- HIPAA compliance
- Insurance verification
Timeline
Patient Access Representative
Advocate South Suburban Hospital
12.2025 - Current
Patient Service Representative
Silver Cross Medical Group
04.2024 - 12.2025
ER Registration Lead
Silver Cross Hospital
10.2022 - 04.2024
Administration Assistant
RDS HVAC
07.2022 - 10.2022
Nutrition Care Coordinator
Option Care Health
11.2021 - 07.2022
Diploma - undefined
Rich Central High School
Bachelor of Science - Business Administration with a concentration in Healthcare Management
Colorado Technical University